Jibin Thomas Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

• Assess and analyze loan applications; review, evaluate, and analyze credit andthe financial history of applicants including the capacity to pay to make the final loanadministration decision.• Match and validate application information such as income, paystubs, and creditratings to make a final loan administration decision in the approval process.• Answer sales staff queries about applications submitted for analysisand/or exception approval from the loan administration team.• Process adjustments to customers’ loan accounts as required – frequencychanges, due date changes, interest waives, NSF fee waivers, loan voids, etc.within established SLA• Pinpoint fraudulent documents during analysis and report these to appropriatedepartments and the loan administration unit.• Investigating and understanding key business issues behind the numbers and providing clear,concise and timely analysis & recommendations.• Engaging and coordinating Business Analysis sessions for understanding client business processesand mapping them to required business standards.

Mississauga, Ontario, Canada

● Managed teams for development and application supportfollowing Agile mindset.● Managed the project by keeping the scope, cost and time asplanned.● Formulated business requirement document research andevaluated alternative solutions to recommend cost effectivesolutions for system design.● Applied Agile mindset by conducting daily Team meetings andretrospective to plan and gather updates, accomplishments andset milestones.● Conducting meetings with the CEO, and senior managers forstatus update, risk mitigation and planning.● Experienced in using MS Office( Excel,Word), Microsoft Visio,Miro, JIRA, ServiceNow, Google sheets and Followupboss.● Coordinated development team to design, test and deploy twowebsites for the company and managed projects in SEO anddigital marketing.● Conducted interviews for the candidates, filtering and selectingthe suitable resources for the team requirements.

● Prepared reports, communications, and documents of the projectand team performance for clients and internal management.● Have experience in integrated services with stakeholders andproduct owners.● Hands-on experience in ServiceNow ITSM for business workflow,incident and change management in ITIL process.● Planned scheduled and tracked project timeliness and reportsusing MS project, and JIRA.● Managed team performance by implementing measurablemetrics to track the delivery of requirement artifacts.● Facilitated and participated in Sprint meetings, Daily Stand-upcalls(daily scrum) Sprint review and retrospective followedAgile-scrum mind set.● Defined project requirements by identifying project milestonesand phases.● Managed urgent and complex tasks with constantly changingpriorities.● Advanced skills in excel to analyze project data.● Handled 3 applications and supported implementation projects.● Client interaction both internal and external to supply designmanual information and status reports.

Bachelor'S Degree, Computer Science

Master'S Degree, It Project Management