Jibin Thomas Email & Phone Number

Toronto, ON, CA

• Assess and analyze loan applications; review, evaluate, and analyze credit andthe financial history of applicants including the capacity to pay to make the final loanadministration decision.
• Match and validate application information such as income, paystubs, and creditratings to make a final loan administration decision in the approval process.
• Answer sales staff queries about applications submitted for analysisand/or exception approval from the loan administration team.
• Process adjustments to customers’ loan accounts as required – frequencychanges, due date changes, interest waives, NSF fee waivers, loan voids, etc.within established SLA
• Pinpoint fraudulent documents during analysis and report these to appropriatedepartments and the loan administration unit.
• Investigating and understanding key business issues behind the numbers and providing clear,concise and timely analysis & recommendations.

Mississauga, Ontario, Canada

• Managed teams for development and application supportfollowing Agile mindset.
• Managed the project by keeping the scope, cost and time asplanned.
• Formulated business requirement document research andevaluated alternative solutions to recommend cost effectivesolutions for system design.
• Applied Agile mindset by conducting daily Team meetings andretrospective to plan and gather updates, accomplishments andset milestones.
• Conducting meetings with the CEO, and senior managers forstatus update, risk mitigation and planning.
• Experienced in using MS Office( Excel,Word), Microsoft Visio,Miro, JIRA, ServiceNow, Google sheets and Followupboss.

• Prepared reports, communications, and documents of the projectand team performance for clients and internal management.
• Have experience in integrated services with stakeholders andproduct owners.
• Hands-on experience in ServiceNow ITSM for business workflow,incident and change management in ITIL process.
• Planned scheduled and tracked project timeliness and reportsusing MS project, and JIRA.
• Managed team performance by implementing measurablemetrics to track the delivery of requirement artifacts.
• Facilitated and participated in Sprint meetings, Daily Stand-upcalls(daily scrum) Sprint review and retrospective followedAgile-scrum mind set.

Bachelor'S Degree, Computer Science

Master'S Degree, It Project Management