Jibin P S Email & Phone Number

Kozhikode, Kl, In

Bengaluru, Karnataka, India

As a DLS Associate at Amazon, I manage a high volume of disability and leave services queries, providing customized solutions tailored to diverse employee needs. My role requires adept communication skills and quick problem-solving abilities in both chat and call formats to ensure top-notch support and employee satisfaction. I am committed to enhancing service efficiency and building a supportive environment through empathetic and effective communication. My daily responsibilities involve navigating complex cases, which has honed my ability to operate effectively under pressure while maintaining a focus on qualitative outcomes.

Kozhikode, Kerala, India

As a Co-Founder of Elevare Consultancies, launched alongside a close associate, I led our efforts in identifying and capitalizing on emerging market opportunities in sectors such as ITR filing, CA valuation certification, visa documentation, and business advising. My expertise in utilizing business intelligence tools facilitated the development of impactful presentations and in-depth reports, significantly improving our client engagement and strategic decision-making. Through successful collaborations with multiple service providers, we expanded our service offerings and substantially grew our client base. Our approach was not only data-driven but also highly strategic, resulting in the acquisition of over 800 clients and generating considerable profits, thereby demonstrating our effectiveness in driving business growth and ensuring client satisfaction.

Bengaluru, Karnataka, India

At Revolut, a groundbreaking fintech powerhouse, my role as a Support Specialist in the credit domain involves a unique blend of technical acumen and human touch. Every day, I directly engage with clients, addressing their credit-related queries that range from straightforward information requests to intricate financial dilemmas.Emotional intelligence is my compass here. Understanding the gravity of financial concerns, I navigate client interactions with empathy, patience, and active listening. It's not just about resolving the query; it's about making the client feel heard, valued, and reassured.Efficiency is key. In a fast-paced fintech environment, time-sensitive queries demand swift, yet effective solutions. Drawing from a repository of product knowledge and problem-solving skills, I ensure that clients receive tailor-made advice that aligns with their unique financial landscape.Continuous improvement is a constant theme at Revolut. Collaborating with internal teams, I actively contribute to refining client support strategies, ensuring that our support mechanisms remain agile, responsive, and in tune with evolving client expectations.

Abu Dhabi Emirate, United Arab Emirates

As a Content Strategist at Motionray, I am responsible for developing and executing a comprehensive content strategy that aligns with the company's goals and objectives. I work collaboratively with cross-functional teams, including marketing, design, and development, to ensure that all content is consistent with the company's brand voice and messaging.One of my primary responsibilities is to conduct research and analyze data to identify content gaps and opportunities. I use this information to develop and execute a content plan that meets the needs of our target audience while also aligning with our business objectives. This includes creating editorial calendars, developing content themes and topics, and ensuring that all content is optimized for search engines.In addition, I oversee the creation and publication of all content, including blog posts, social media updates, email newsletters, and other marketing materials. I work closely with the marketing team to ensure that all content is on brand, engaging, and optimized for the appropriate channels.Another important aspect of my role is to measure the effectiveness of our content strategy and make data-driven recommendations for improvement. I regularly analyze and report on key performance metrics such as website traffic, engagement rates, and lead generation to determine the impact of our content on the overall success of the company.As a Content Strategist at Motionray, I am constantly striving to improve and refine our content strategy to meet the ever-changing needs of our audience and the market. I am passionate about creating high-quality, engaging content that helps our customers solve problems and achieve their goals.

London, England, United Kingdom

As a Content Strategist at Elearn College Ltd, I played a critical role in shaping the e-learning experience of our users. In this position, my primary responsibility was to develop and create high-quality e-learning content by conducting extensive research on industry trends and user needs. This involved designing and implementing various functional and behavioural training modules that were customized to meet the diverse needs of our learners.To ensure that the training modules were effective and impactful, I evaluated the training requirements of our learners and tracked their completion status to identify areas for improvement. I also worked closely with our team of subject matter experts to source candidate profiles and provide them with personalized feedback and guidance to help them achieve their learning goals.In addition to my work on e-learning modules, I also created and published blog posts that provided additional resources and insights for our learners. These blog posts helped to enhance the learning experience and fostered a sense of community among our learners.To measure the effectiveness of our e-learning content, I conducted regular knowledge tests and evaluated the feedback provided by our learners. Based on this feedback, I made necessary adjustments to our content and delivery methods to continuously improve the learning experience.Overall, my role as a Content Strategist at Elearn College allowed me to use my skills in research, content creation, and evaluation to shape the learning experience of our users and contribute to the success of the organization.

Master'S Degree, English Literature, Awaiting Results

Certificate Of Proficiency, German, A

Advanced Diploma Of Proficiency, French, B+

Bachelor Of Arts - Ba, English, A

One Year Skill Development Course, Basic Skills And Developmental/Remedial Education