Prof Exp of 4 years in the field of customer service.Leadership Team - 2 years in operations handling client & business targets to the organizational goals.Business Analyst - Handling departmental & UK reports and work on Aspect (eWorkforce Management) weekly forecast & other productivity report for operations.Training Courses completed:1. Conflict Management2. Telephone Etiquettes3. Leadership Basics4. Feedback and Coaching 5. Man Management6. Communication and Grooming7. Basic and Advanced ExcelPersonal Goal - To work in a challenging environment, in a position that employs my skills, emphasizing my experience and qualifications. To define and clarify all aspects of Customer Relationship Management, from strategic vision to process reengineering across a wide range of large multi location and multi-national contact centers.