Jibran Aslam Email & Phone Number

Keighley, England, United Kingdom

• Managing all-encompassing aspects of business operations, taking over tasks from the director to ensure seamless compliance and financial stability.• Assisting with timely payments of staff wages and supplier invoices, maintaining positive relationships with key stakeholders.• Oversee stock management, ensuring optimal levels of consumable materials for uninterrupted business operations.• Efficiently handling refunds to customers, prioritizing a smooth and ensuring satisfactory customer’s journey.• Reconciliation of payments from customers and manage other financial transactions to ensure accuracy and transparency.• Supervising the refurbishing of stocked products and orders processing of computers, laptops and other IT equipment with a focus on quality control measures to enhance customer satisfaction.• Coordination with the Computer/IT Technicians for adapting new techniques and constantly improving the level of refurbishing standards.• Working with the director on implementing strategies for revamping and development of the e-commerce website, online marketplace accounts and social media profiles.• Frequent updating and optimizing of Shopify based ecommerce website.• Creating advertising campaigns for online promotion of the business, for improving direct sales through business’ website as well as third party marketplaces.• Working with the Procurement Director in developing purchasing strategies, reviewing and processing orders/bids as well as managing inbound/outbound logistics.• Providing staff oversight and acting as the first point of contact for HR matters, fostering a collaborative and positive work environment.

Bradford, England, United Kingdom

• Store Management: Oversee the day-to-day operations of the retail store including maintaining inventory levels, managing visual merchandising, orders processing, returns management, till operations etc. Managing contracts and issues resolution with service providers.• Sales Strategy: Developing and implementing effective sales strategies to drive revenue growth and achieve sales targets for refurbished IT products and IT services.• Customer Service: Maintaining a strong focus on delivering exceptional customer service, resolving customer issues or complaints promptly and ensuring customer satisfaction. Answering customer phone calls, online queries and managing social media accounts.• IT Services: Providing comprehensive IT services, including hardware/software diagnosis, software solutions, up-gradation solutions and other IT support services to customers. • Vendor Relations: Develop and nurture relationships with suppliers, vendors and third party service providers, negotiating favourable terms and pricing..• Marketing and Promotions: Developing and executing effective marketing campaigns, promotions and events to increase footfall and drive sales. Content writing and designing for social media.• Financial Management: Analyze sales data, manage expenses and coordination with higher management to create budgets to ensure profitability, while implementing cost-saving measures where possible.• Quality Control: Implement quality control processes to ensure the highest standards of refurbishment, product functionality and customer satisfaction.• Market Analysis: Conduct regular market research, competitor analysis, pricing strategies and emerging trends in the IT refurbishing industry.• Coordination: Attending meetings with higher management for providing input in making important business decisions and setting future goals. Coordination with warehouse based production team and customer service team for sharing business related reports & guidelines.

Bradford, England, United Kingdom

• Performing duties and fulfilling associated responsibilities as Warehouse Operative at Next Distributions, Toftshaw, Bradford..

Bradford, England, United Kingdom

Worked as a cover Ecommerce & Admin Assistant at KSD Technology Limited and was responsible for carrying out the following activities:• Listing products and managing online Ecommerce accounts.• Products research and managing online promotions.• Managing email and web based customer services.• Managing booking of shipments and returns for customers.• Issuing invoices to customers and assisting in stock management & HR related activities.

Leeds, England, United Kingdom

Working as Security Officer (SIA Door Supervisor licenced) with Zero Hours Contract PAYE.

Bradford, England, United Kingdom

As in IT Refurbishing Business at Inteliqo Enterprises Ltd, I was responsible for carrying out various activities including:• Refurbishing and upgrading of Laptops, PCs and Surface Hubs.• Installation and upgrading various operating systems including Windows 10 & 11.• Auditing of PCs and laptops using Aiken Workbench system.• Consistently exceeding service level agreements through efficient service delivery.• Installation and configuration of desktop computers, laptops and other hardware on daily basis.• Processing and packing online orders for on time dispatching.• Configuration and maintenance of Wireless/Local Area Network.• Management of IT equipment & peripherals stock in the company warehouse.

Peshawar, Pakistan

During the service tenure at Auqaf & Religious Department, Govt. of Khyber Pakhtunkhwa, Peshawar assigned with various duties time to time including working as Computer Operator, Personal Secretary, Personal Assistant, Superintendent (Establishment Incharge), Focal Person for Social Media & Complaint Cell. Performed in an result oriented and efficient manner in the roles assigned during the job.

Birmingham, United Kingdom

During my role as a Security Officer/Door Supervisor I was responsible for:• Responding to alarms and investigating potential threats.• Monitoring CCTV cameras, fire and alarm systems.• Patrolling commercial premises to prevent intrusion.• Performing security and reception duties at different sites from time to time.• Checking, securing and monitoring access and exits of various buildings entrances including offices, warehouses, bus stations, train stations, hospitals and retail stores.• Protecting company assets against theft or damage by conducting frequent building and grounds patrols.• Completing required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.• Communicating with team members and building management via radio, telephones & computers.• Providing friendly and professional assistance to employees, visitors and customers.• Warning violators of rule infractions & escorted unauthorised persons off premises.

Swat District, Khyber Pakhtunkhwa, Pakistan

• Planned and developed network dashboards for KPIs & performance.• Investigated, analyzed and evaluated performance of complex system & network designs by interpreting complexities to support network integration. Configured and designed network data models & diagrams.• Identified specifications and plans for network integration, configuration and upgrades as per system requirements.• Determined needs for developing complex network and management system designs.• Managed MIS System and produced monthly reports on salaries issued, sales made, stocks and expenses.

Bachelor Of Science - Bs, Computer Science

Post-Graduate Certificate In Business Administration (General Management), Business Administration And Management, General

Post-Graduate Diploma, Geographic Information Systems/Remote Sensing