Jibran Rao Email & Phone Number

Dubai, Ae

Ras Al Khaimah, United Arab Emirates

 Reengineered the company’s multiple property system setups, establishing automated server generation routines, optimizing system performance, installing upgrades/patches, establishing system monitoring, and maintaining security protocols.  Ensured that all server hardware, operating systems, software, and procedures aligned with organizational standards and strategic business plan.  Enhanced security policies over the network firewalls & servers. Revamped Backup Exec & Commvault schedule and upgraded 11 servers. Optimized system availability (averaging 99.95% uptime) and equipped the company with scalable systems to support business growth. Implemented hybrid Data Center Solution (Azure & On-premises). Migration of Microsoft Exchange to Office365 & SharePoint. Deployed CrowdStrike & Bitdefender EDR Solution for behavior-based analysis, Identify and mitigate is incidents, threats, compromises, and vulnerabilities. Increased system productivity and automated repetitive tasks by using batch files, PowerShell, VBScript and WMI. Identified onboard/off-board gap impacting Access Management, resolved by updating organizational procedure shortfalls. Providing risk-based surveillance of organization information assurance programs to ensure compliance with stings and protection of information Contribute to new business proposals and proposal development. Develop and support an enterprise risk management program, including the establishment of foundational processes, governing bodies, and operating models Support the identification, assessment, and monitoring of organizational risks.

Ras Al Khaimah

• Initiated appropriate business process related with the architecting Infrastructure and support team activities and availability within the site, to ensure team optimum efforts utilization.• Accomplished all departmental information technology projects in partnership with IT team on goal attainment and facilitated key management to ensure the successful roll out of key project initiatives.• Allocated capital budget and expenditure; worked with hotel owners on new hotel projects and provided advice and guideline to them on all the related system, network infrastructure, and application solution.• Managing the IT operations for all hotels; planned and evaluated IT system and infrastructure enhancement requirement to meet business objectives and needs and liaised with vendors accordingly.• Guided all IT managers to manage infrastructure system to ensure that the systems perform optimally to support the hotels operation. To manage networks and application hosted on all properties• Researched numerous verticals to propose, design and implement new application and interfaces to enhance operation and business workflows to support the needs of business units.• Supported and maintained I.T. infrastructure including telecommunication, also carried out audit to ensure that the hotels follow corporate system standard and brand guideline for all IT system.• Operated MS-OS Win 7/8/10, Windows Server 2008, 2012, Active Directory Services, Microsoft Exchange Server, DHCP, as well as Databases SQL Server 2008, 2012 R2 & Oracle 10g, and 11g.• Led Information and Data Security and ensured SOPs guideline for management of security; prepared and coordinated Drills w.r.t to BCP and DRPs, OPEX & CAPEX, as well as implemented ITIL processes.• Responded to all matter pertaining to Internet IT Audits; liaised with other department and outside vendors for improvement of IT services and coordinated with suppliers and corporate office to manage critical issues

Lahore, Pakistan

Administration1. Responsible of Installation and maintenance of Corporate Systems like i.e. I. MICROS HMS m9700 v3.6 II. OPERA (PMS, S&C) v4.5, v5 III. FMC- Fidelio Material Control v8.6.5 IV. MFF- MICROS Fidelio Financial v4.3.22. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and handheld devices hardware equipment3. Responsible for Business Continuity/Backup & Disaster Recovery planning for the Hotel Management System4. Monthly restoration drill of database and application servers through Backup Exec 2015.5. Automation of business and technical processes, troubleshooting and resolving production issues while maintaining and improving services.6. Control database and application changes and perform ongoing tuning of the database instances.7. Ensure ongoing effectiveness of backup and recovery of capabilities.8. Perform system monitoring and execute scheduled maintenance to ensure maximum uptime.9. Participation in the evaluation and selection of new strategies and technologies.10. Our In-house development is undergoing with HTML5, CSS3, ASP.Net MVC, PHP in visual studio and Telerik I. Local Intranet website II. Currency Exchange System III. Information System Board IV. Hotel Channel List V. Guest Service Directory VI. HSOS Development VII. CEO Pakistan Experience website VIII. Design World Clock

Lahore, Pakistan

1. Software/Hardware Troubleshooting, Server configuration and implementation2. Working on Windows 2008, 2003 & Linux Server (RedHat) Securities. 3. Manage MS SQL Server 2008, 2005, Command of WHM & Plesk panel & Granting Permissions – (Operating Systems (Windows & Linux), Databases)4. Restore and Backup Data weakly bases 5. Provide Web Hosting, Domain Registration and Customer Support of Web hosting 6. Troubleshooting of programming languages ASP, PHP, .NET, HTML etc to fix customers coding issues 7. Development Languages (ASP, PHP), Networking Tools and servers securities.

Lahore, Pakistan

1. Responsible to provide technical support to different types of servers and workstations.2. Installation, configures, and maintains all IT equipment including server’s /laptops/ desktops.3. Backup of systems as part of the Company’s Disaster Recovery Plan.4. Provide troubleshooting support to all IT system users.5. Contribute as WDS server deployment in charge in “Punjab IT Labs Project”.6. Inventory and Documentation of different IT related equipments.