Catherine An Email & Phone Number

Denver, Co, Us

Austin, Texas, Us

During my time leading Genesys Women in Tech, we had the opportunity to learn about the global water crisis and fundraise 6 wells in rural Africa with Susanne Wilson at Water to Thrive! In addition, during my tenure as a board member, with help from friends, families, and colleagues, we've fundraised enough for 7 additional wells in 2023.Water to Thrive transforms lives in rural Africa by bringing the sustainable blessing of clean, safe water to communities in need by connecting them to social investors, congregations, schools, individuals, and community groups with a heart to make a difference. Since 2008, Water to Thrive has built over 1,485 Wells in four African countries, bringing clean, safe water to more than 700,000 people.https://www.watertothrive.org/campaigns/cathys-friends-and-family-for-clean-water/

Menlo Park, Ca, Us

Genesys Cloud EX provides employees and managers with a centralized place where they can get a holistic view of what matters to them from an employee perspective: their schedule, their performance, their development plan along with common tools to collaborate with others in their organization --- all while utilizing their existing NON-GENESYS CLOUD CONTACT CENTER CHANNELS. With capabilities to help organizations empower their workforce beyond the contact center, organizations can also use Genesys Cloud EX to support employees in the back office. The Genesys Cloud EX solution is built from the industry-leading AI foundation of workforce engagement management from Genesys, which currently holds 22 patents in areas like forecasting, model training, and contact center staffing, as well as over 100 pending patents in AI. Genesys has recently received the highest possible scores for the workforce optimization evaluation criteria in The Forrester Wave™: Contact Center as a Service, Q1 2023 report. This includes earning a 5 out of 5 score for workforce management, quality management and performance management/gamification criteria.

Menlo Park, Ca, Us

Menlo Park, Ca, Us

Lead on the global Customer Care Operations team focused on consolidating and enhancing processes and systems across all product support teams while enhancing the future customer's experience and delivering the needs of our current customer base. In addition, my team leads the entire Customer Care Operations team in our agile practice and continuous improvements.✯ Leading the Customer Care operations work management as the scrum masters and owner of agility✯ Coaching a team of project managers to align to the Genesys strategy and the Customer Care business needs✯ Cultivating project manager skills traditionally not considered to efficiently sell, negotiate, progress the project with technical stakeholders, leaders and end-users✯ Creating processes and utilizing Jira to create transparency into the Customer Care Operations' work intake SOP, EPIC prioritization in alignment w strategy and vision, scrum ceremony schedules, WIP and backlog✯ Strategizing with leadership from all lines of business at Genesys Customer Care to create a world-class care organization✯ Evangelizing a culture of continuous enhancement, collaboration by healthy conflict, and ongoing learning for all customer care

Menlo Park, Ca, Us

Genesys works with +1,400 Partners and Global Alliances that help drive revenue and growth in the customer experience industry. In this role, I manage the business aspects of all Partner projects and go-to-market strategy globally to enable sales and drive operational excellence. My favorite part about this role is the challenge of enhancing and managing many, many parts of the business by working with all sectors of the Genesys organization. ✯ Manage all Partner projects to better the Partner Experience✯ Product Go-to-Market Strategy for Partners - Premise and Cloud✯ Educate, enable, and measure the Channel Managers to successfully grow revenue through Partners✯ Partner Reporting and Analytics with SFDC and Tableau dashboards✯ Aligning Genesys corporate strategy with the Partner strategy ✯ System admin and implementation lead for Partner systems and processes✯ Communication owner for Partner and Channel community

Menlo Park, Ca, Us

✯ Manage all Partner projects operationally inclusive of the Partner Portal, Portal UI, Compliance Displays, Metric Dashboards, Partner Directory, SFDC and other integrations that drive sales✯ Enable and support the Channel and Partners through creating training tracks and guides to all Genesys Partner processes✯ Measure and exhibit Partner analytics globally for our executive teams, corporate wide initiatives and promotional campaigns✯ Communicate to the Channel of changing requirements, enhancements, updates with the Partner Program and all Partner systems and tools in a timely manner

Menlo Park, Ca, Us

Formally Interactive Intelligence (acquired by Genesys) -- Genesys is a company that is very different from the rest. They are consistently working to stay ahead of the market, the industry and the world! I successfully graduated from the Sales Academy program, which is a four month classroom learning regimen that includes field shadows with successful sales associates and leaders, industry specific role plays, presentation skills assessments, and much more.✯ One of 8 out of 67 selected for the prestigious Sales Academy program designed to teach and apply product knowledge, industry knowledge, and cross functional experience to a sales process✯ Learned how to have the right conversation with the right people at the right time by using the Challenger sales ✯ Perfected my knowledge on Call Centers, CCaaS, SaaS, and AWS✯ PureCloud Core Professional certified

Being a hostess and a server in the past, I knew that I wanted to reach the next level and become a bartender as soon as I was of age. Being a bartender has been one of the most important experiences I have gained. It has taught me a variety of skills including teamwork, time management, customer experience and strategic sales. ✯ Worked in a fast paced environment producing high levels of accuracy✯ Maintained the overall customer experience to a diverse clientele✯ Promoted the bar, specials, and events on campus by using social media✯ Communicated affectively with staff and management

Columbus, Ga, Us

Aflac has a great variety of products but this without a doubt, was the hardest role that I took on. The challenge was to dial, dial, dial and persuade the decision maker to listen to me for more than 30 seconds. I shadowed my regional manager to successfully close B2B sales at the appointments. ✯ Overcame objections by combining strategic consulting skills and affective communication skills✯ Learned how to overcome gatekeepers, build networks and turn cold canvassing into sales✯ Initiated long-term, loyal customer base through appointment setting, on-site presentations and group enrollments

West Lafayette, In, Us

This was a very different customer service role than I had in the past. Rather than selling a product or service, my role consisted of providing exceptional service and assistance to students and clients. This role has supplemented me as a student by teaching me how to affectively research, utilize campus technology, and find all the necessary resources. ✯ Operated the circulation desk to ensure accurate loans and returns✯ Answered patrons’ questions while assisting their research in a friendly manner✯ Completed patrons’ loan requests quickly and directed books belonging to other libraries on campus

Columbia, Md, Us

If you are from the DMV area, you know that the Greene Turtle is almost a way of life for the locals. The Greene Turtle is a trendy sports bar and grill that is built upon Maryland culture and tradition such as Maryland wings. It was exciting to be a part of the staff that opened the Hunt Valley, MD location. ✯ Served the customers their orders while providing top-notch hospitality✯ Aided the staff during busy nights as a food runner and a cocktail server✯ Cleaned and organized the restaurant to provide the best customer experience

Bachelor Of Science (B.S.), Marketing/Marketing Management, General

High School