Isaac Chavez Email and Phone Number

Promoted to the company’s leadership team at a high-tech aftermarket auto parts eCommerce retailer with a flagship website and multiple channels, including eBay and Amazon. Deliver technology, algorithmic expertise and design cutting-edge solutions to create a sustainable competitive advantage. ► Lead teams to leverage data, algorithms and software to enhance customer experiences and improve the company’s products and service offerings. Scaled strategies and processes, contributing to company revenue growth 5X+ across tenure.► Create and optimize collection of algorithms applied across the company’s functions spanning supply chain, fulfillment, logistics, purchasing, accounting, finance, marketing, merchandising, IT and customer service.► Designed and executed process improvements. Improved inventory management across fulfillment centers through implementation of a community detection algorithm using company sales data.► Created scalable processes and frameworks. Scaled ERP processes from handling 1K orders to 10K+ orders daily with multiple fulfillment locations multi-channel capabilities.► Digitally transformed domestic trading process affecting 80+ partners Identified and resolved complex integration, reduced processing costs, and avoided a costly EDI implementation.► Leverage data and analytics to transform company operations and identify solutions to complex problems related to inventory management, pricing and revenue management, marketing, web analytics, AI product recommendations, and more.► Expanded Business Intelligence efforts across the company, including hiring a BI Manager. Upskill colleagues through BI training and roll-out of Power BI and Azure Synapse Analytics.► Led efforts to implement probabilistic forecasting methods and improve automation across the supply chain companywide.► Led multi-disciplinary, cross-functional team of analysts, data scientists, and software engineers to drive strategic projects and initiatives.

Led multi-disciplinary, cross-functional team of analysts, data scientists, and software engineers to drive strategic projects and initiatives. ► Spearheaded efforts to build a nearshore software engineering office in Mexico in 2013. Oversaw human resources, compliance efforts, accounting, and recruitment. Grew nearshore team to 15 engineers.► Partnered with outsourcing company in Russia to expand availability of software development resources.► Developed and executed technical roadmaps of software assets, including ERP, CustomerRelationship Management (CRM), Warehouse Management System (WMS), VendorManagement System (VMS), Content Management System (CMS), vendor management andProduct Information Management System (PIM)► Designed a graph-based auto part recommendation engine which recognizes and recommends related parts of vehicles to customers. ► Oversaw recruitment and training for senior technical talent.► Coordinated remote teams operating across three countries, focused on enhancing internal customer satisfaction to promote talent development and retention.

Charged with optimizing technology use and evaluating new technologies to improve strategy, operations, and technology solutions across the company. ► Oversaw talent acquisition and development for new employees. Hired and mentored 40+ software engineers across tenure. Additionally managed eCommerce production support and store systems development teams.► Managed day-to-day operations supporting critical business applications. Researched, defined, and designed solutions to complex IT issues through formal design documentation and strategic recommendations.► Collaborated with technical architects, solutions architects, and enterprise architects to evaluate new technologies and determine applicability.► Coordinated meetings with users to understand business problems and developed solutions to complex challenges which balanced business goals and financial impact.

DVD rental startup in Mexico. Featured a prepaid subscription model.I created VideoClick as a playground to experiment with the creation of new in-store technologies and gain experience in running a business. Some of the successful technology implementations were:o Membership registration with fingerprint scanning. (With Face Recognition in the lab.)o Kiosk with the ability to queue trailers customers wanted to see (by scanning a movie in the kiosk) and play them in a big screen inside the store. Clerk had control to add/remove from queue. o Self Checkout Kiosko Website with rent online pickup in store capabilityo Cloud POS w/offline mode, and the ability to check inventory in nearby locations.

Identified solutions and strategies to improve efficiencies and reduce costs. Successfully developed cost savings initiatives which saved $180K+ annually.► Led team to engage in continuous process improvements, including releasing an application enhancement which saved the company from engaging in a $300K+ project. ► Enabled team to achieve a 90.3% service level agreement (SLA) compliance on support ticket reception times, additionally increasing resolution times by 20%.

Led mechanical, electrical, and software teams managing customer projects to continuously improve processes and enhance customer satisfaction. ► Supervised geographically dispersed teams across the U.S., Europe, and South Asia including core electrical engineering teams, software teams, and manufacturing teams.► Managed cross-functional teams to meet customer deadlines, solve warranty issues, and enhance quality assurance efforts through structured disciplines and tools.► Led the design, testing, and launch of ’08 and ’09 forward body and security modules on three different models, successfully delivering project on-time and under-budget.► Trained team to use EBOM tools, perform DFMEA, conduct worst-case circuit analysis, and utilize CAN protocol for troubleshooting and testing purposes.