AeroLeads people directory · profile
Ji C. Email & Phone Number
AVP, Business Intelligence
at
PURE Insurance
1 work email found
@pureinsurance.com
1 phone found area 213
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
AVP, Business Intelligence
Location
Boston, Massachusetts, United States
Who is Ji C.? Overview
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Quick answer
Ji C. is listed as AVP, Business Intelligence at PURE Insurance, based in Boston, Massachusetts, United States. AeroLeads shows a work email signal at pureinsurance.com, phone signal with area code 213, and a matched LinkedIn profile for Ji C..
Ji C. previously worked as Director, Member Experience at Pure Insurance and Project Manager, Operations at Liberty Mutual Insurance. Ji C. holds Master Of Business Administration (Mba) from Questrom School Of Business, Boston University.
Company email context
Email format at PURE Insurance
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*@pureinsurance.com
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AeroLeads found 1 current-domain work email signal for Ji C.. Compare company email patterns before reaching out.
Profile bio
About Ji C.
Experienced manager with a strong background in analytics and insights, specializing in customer experience and service strategy and implementation for both B2B and B2C environments. Skilled in developing an insights-driven vision for enhancing business performance, with a proven ability to lead cross-functional teams in collaboratively executing this vision to achieve significant results.
Listed skills include Higher Education.
Current workplace
Ji C.'s current company
Company context helps verify the profile and gives searchers a useful next step.
Pure Insurance
Website
AeroLeads page
10 roles · 23 years
Ji C. work experience
A career timeline built from the work history available for this profile.
Avp, Business Intelligence
Current- Provide strategic leadership and collaborate with senior executives to contextualize data insights and use them to guide strategic decision-making
- Manage an analytics team that conducts in-depth analysis to uncover key insights into business operations and outcomes for the Service, Marketing, and Member Experience departments.
- Build reporting and data solutions for business users utilizing a range of industry and business intelligence tools (Databricks, SQL, Power BI, Looker, etc.)
Aug 2022 - Present
Director, Member Experience
- Owned the strategy and execution of our Voice of the Customer program to capture feedback from 100K+ members. Feedback includes quarterly NPS member surveys, transactional surveys, and additional ad hoc qualitative and.
Jul 2021 - Aug 2022
Project Manager, Operations
Jan 2021 - Jun 2021
Project Manager, Digital Strategy & Operations
- Defined a strategic vision and product roadmap to achieve $70 million in cost savings by driving toward a digital-first customer experience
- Generated avg. 150% lift in mobile app adoption of claims self-service content in A/B testing of customer communications in collaboration with cross-functional partners and front-line claims teams
- Signed a key vendor partner to provide a deeplinking product feature critical to transforming customers’ digital experience with ~25% first year projected lift in the mobile app Monthly Active User KPI
- Partnered with analytics teams to discover actionable insights to prioritize work e.g. understanding top drivers for 12+ million inbound customer calls to target specific customer touchpoints
Jan 2019 - Dec 2020
Project Manager, Commercial Claims Customer Experience
- Led a cross-functional distribution and claims leadership team through a customer satisfaction problem-solving effort that resulted in identifying additional capacity to increase dedicated claims handling by 50%
- Created claims customer journey maps including interviews with 50+ external customers and agents as well as customer-facing front-line staff to prioritize top customer experience improvement opportunities
- Developed a Net Promoter Score customer survey design to measure customer experience and generate actionable Voice of Customer insights across the claims lifecycle
Jan 2017 - Jan 2019
Senior Business Consultant
- Joined Liberty Mutual through a management development program completing rotations in different functional and business units:Personal Insurance - eCommerce Innovation
- Tested a virtual quoting proof of concept in customer interviews to build an AI product roadmap for 3x improvement in digital home & auto sales.
- Served as business product owner to develop mobile application enhancement. Personal Insurance - Marketing Strategy
- Identified highest-performing (67% more likely to renew) customer communications strategy for policy renewals with premium increases through in-person focus group research and quantitative survey results
- Managed development of direct mail campaign materials through collaboration with an external marketing agency.Commercial Insurance - Small Business Underwriting
- Designed and implemented methodology to enhance underwriting management team’s analysis of staffing capacity. Coached underwriting managers and staff on application of process and tools.
Jul 2014 - Dec 2016
Corporate Development Program Summer Associate
- Expanded an underwriting recommendation tool to provide guidance on top classes of business in workers' compensation.
May 2013 - Aug 2013
Analyst
- Evaluated the credit ratings and approvals for a $100+ million portfolio of asset-backed conduit securitization and municipal finance transactions in multiple asset classes.
- Presented credit ratings and transaction approval decisions to senior risk executives and ratings committees.
- Participated in due diligence meetings with senior client executives to confirm client operations and procedures met the bank’s risk management standards.
2005 - 2010
~5 yrs
Account Executive
- Developed and executed communications strategies for clients in the technology industry.
- Managed relationships with stakeholders including clients, media contacts, and industry analysts.
2003 - 2005
~2 yrs
3 education records
Ji C. education
Master Of Business Administration (Mba)
Questrom School Of Business, Boston University
Master Of Arts (Ma), Economics
Boston University
Bachelor'S, Economics
Pomona College
FAQ
Frequently asked questions about Ji C.
Quick answers generated from the profile data available on this page.
What company does Ji C. work for?
Ji C. works for PURE Insurance.
What is Ji C.'s role at PURE Insurance?
Ji C. is listed as AVP, Business Intelligence at PURE Insurance.
What is Ji C.'s email address?
AeroLeads has found 1 work email signal at @pureinsurance.com for Ji C. at PURE Insurance.
What is Ji C.'s phone number?
AeroLeads has found 1 phone signal(s) with area code 213 for Ji C. at PURE Insurance.
Where is Ji C. based?
Ji C. is based in Boston, Massachusetts, United States while working with PURE Insurance.
What companies has Ji C. worked for?
Ji C. has worked for Pure Insurance, Liberty Mutual Insurance, Royal Bank Of Canada, and Ruder Finn.
How can I contact Ji C.?
You can use AeroLeads to view verified contact signals for Ji C. at PURE Insurance, including work email, phone, and LinkedIn data when available.
What schools did Ji C. attend?
Ji C. holds Master Of Business Administration (Mba) from Questrom School Of Business, Boston University.
What skills is Ji C. known for?
Ji C. is listed with skills including Higher Education.
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