Jide Adeosun Email & Phone Number

• Conduct business analysis activities and requirement elicitation for a new HR and Recruitment website to improve user experience and streamline the application process.• Translate the functional and non-functional requirements for the website into clear epics, user stories and acceptance criteria.• Serve as Business Analyst and UI/UX designer, leveraging front-end expertise to enhance user experience while coordinating project activities using Agile methodology.• Work closely with… Show more • Conduct business analysis activities and requirement elicitation for a new HR and Recruitment website to improve user experience and streamline the application process.• Translate the functional and non-functional requirements for the website into clear epics, user stories and acceptance criteria.• Serve as Business Analyst and UI/UX designer, leveraging front-end expertise to enhance user experience while coordinating project activities using Agile methodology.• Work closely with stakeholders through workshops to elicit requirements, identify pain points, and drive improvements for the new HR and Recruitment website in line with company objectives.• Manage the end-to-end testing process, ensuring the website’s functionality and user interface meet business requirements and exceed quality standards. Show less

• Developed process flows and requirement specifications to automate customer service wrap-up time, reducing wrap-up time by 35% and increasing productivity by 15%.• Collaborated with stakeholders across diverse business units, including Commercial, IT and Service Digital, and external clients, facilitating workshops to reduce customer wait times and enhance satisfaction.• Managed data gathering, stakeholder engagement, and requirements elicitation for the enhancement of two products… Show more • Developed process flows and requirement specifications to automate customer service wrap-up time, reducing wrap-up time by 35% and increasing productivity by 15%.• Collaborated with stakeholders across diverse business units, including Commercial, IT and Service Digital, and external clients, facilitating workshops to reduce customer wait times and enhance satisfaction.• Managed data gathering, stakeholder engagement, and requirements elicitation for the enhancement of two products and the redesign of two digital platforms.• Designed a detailed product catalogue and developed business requirement documents (BRDs) to expand multi-bike insurance policies for customers, managing the project to increase policy sales and achieving a 25% within the first quarter. Show less

• Led data gathering, strategy development, and validation for 5 complex off-the-shelf IT infrastructure transformation projects using hybrid agile methodologies, positioning the organisation’s digital delivery as industry-leading and reducing costs by 5% over 2 years.• Worked with stakeholders across multiple business units and external clients, facilitating workshops to elicit requirements, identify pain points and optimise processes, resulting in the reengineering and simplification of… Show more • Led data gathering, strategy development, and validation for 5 complex off-the-shelf IT infrastructure transformation projects using hybrid agile methodologies, positioning the organisation’s digital delivery as industry-leading and reducing costs by 5% over 2 years.• Worked with stakeholders across multiple business units and external clients, facilitating workshops to elicit requirements, identify pain points and optimise processes, resulting in the reengineering and simplification of over 10 business processes and successful skill realignment.• Documented and validated new functionalities and integrations for third-party payment vendors and SaaS applications, ensuring compliance with digital data security and protection standards.• Developed business cases and program artefacts for cloud data migration and enterprise data integration within Dynamo DB for the International Settlement Division. Show less

• Managed end-to-end FX transactions and regulatory reporting, reducing processing time by 20% and achieving a 99% on-time completion rate.• Oversaw fund settlements between accounts and institutions, improving accuracy to 98% and reducing errors by 15%.• Handled SWIFT messages while ensuring complete compliance with industry formats, standards, and relevant requirements.• Performed daily account reconciliations, promptly addressing discrepancies to ensure accurate transaction… Show more • Managed end-to-end FX transactions and regulatory reporting, reducing processing time by 20% and achieving a 99% on-time completion rate.• Oversaw fund settlements between accounts and institutions, improving accuracy to 98% and reducing errors by 15%.• Handled SWIFT messages while ensuring complete compliance with industry formats, standards, and relevant requirements.• Performed daily account reconciliations, promptly addressing discrepancies to ensure accurate transaction recording.• Addressed and resolved payment-related queries and issues for clients which enhanced customer satisfaction scores by 18% through effective issue resolution and support. Show less

• Effectively handled customer inquiries and provided accurate information about banking products and services, resulting in an 85% timely resolution, 25% decrease in escalations, 90% resolution and 15% increase in overall customer satisfaction.• Effectively managed peak periods, maintaining an average customer wait time average of under 2 minutes.• Processed orders, applications, requests, and other related forms with 99% data accuracy, enhancing customer data reliability.• Drove a… Show more • Effectively handled customer inquiries and provided accurate information about banking products and services, resulting in an 85% timely resolution, 25% decrease in escalations, 90% resolution and 15% increase in overall customer satisfaction.• Effectively managed peak periods, maintaining an average customer wait time average of under 2 minutes.• Processed orders, applications, requests, and other related forms with 99% data accuracy, enhancing customer data reliability.• Drove a 30% increase in cross-sell and up-sell success by promoting and recommending bank products tailored to customer needs. Show less