Jide Ayanda Email & Phone Number

Lagos, Nigeria

Lagos, Nigeria

Lagos, Nigeria

Lagos, Nigeria

Abuja, Nigeria

Technical lead duties and management of technical projects on Phase3's global network infrastructure. Primary contact for network solutions. • Restructured network topology to guarantee optimal service experience and sustain general service availability of up to 98.5% per SLA which led to a 20% increase in revenue generation• Deployed multiple large-scale WAN projects across Nigeria, Africa and Europe• Supervised a team of 5 technical personnel and consultants on the design, implementation and maintenance of 3C - Link OLT and over 60 ONUs on a GPON model for housing estate networks• Designed, deployed and managed university campus WAN network connectivity using Cisco Catalyst switches• Assisted and mentored clients on proficient network models to adopt to solve business issues.• Successfully implemented ether-channel connection using Huawei NE40 routers on company's WAN link to improve network performance• Designed and deployed P2P & P2MP VPNs for service providers

Abuja, Nigeria

Assumed responsibility for all IP/MPLS solutions and all network communications equipment. Onsite tier 2 and 3 network support and resolution. Efficient IP address block management and network traffic analysis  Successfully designed and deployed multiple secure and reliable LAN/WAN/MAN network systems using Cisco Catalyst switches and routers, Huawei routers  Managed company's LAN infrastructure for over 150+ employees Planned and implemented network disaster recovery across two sites. Provided network documentation and offered capacity planning solutions Initiated consistent backup schedules for all network nodes

Abuja, Nigeria

Supervised a 24x7 Operations team for regional Internet Provider offering network and systems support to clients and managing call-centre support team.• Managed a group of 15 NOC and Field Ops engineers by cultivating growth and development of each personnel through coaching, mentoring and intensive internal training of all personnel within the team; maintaining employee schedules, performing quarterly reviews and developing processes to ensure team satisfaction, efficient customer management and reduced company expenditure. • Ensured the accurate logging and closing of all customer complaints in tickets while extrapolating the network trend from each ticket to understand network performance per day/week/month/quarter.• Worked with multiple support and managerial departments for new client on-boarding and maintenance of current clients. Responsible for reporting resolution plans and proactive measures to senior management in order to avoid future outages. • Built credibility and established rapport with clients on a daily basis to resolve major/minor incidents and outages that affected SLAs while reducing average complaint-lodging time from an average of 10 mins to 3:45 mins through effective call management strategies which reflected in an improved customer satisfaction survey from 88% to 96%.• Supported over 150 devices including servers, Cisco routers and switches, Huawei routers, FiberHome SDH & DWDM and workstations using multiple monitoring applications to ensure high network availability and reliability.• Created a more comprehensive database directory for client account documentation thereby increasing event resolution proficiency while performing daily/nightly status reports of all incidents.

Lagos, Nigeria

Accountable for management of multiple projects aimed at providing excellent and cost-effective solutions to client demands Directed technical team tasked with the construction and electrification of 20+ shelter cabins for transmission equipment at mobile telecommunication sites Ensured the successful operation of site projects from inception to completion by establishing a cordial and professional relationship with the vendors and staff involved in the project Managed work progress by assessing daily commitment of workers against the pre-determined project goals to ensure that deadlines are consistently met within the desired time-frame while working alongside the team also Supervised acquisition, quality assessment & transportation of project materials to site  Implemented effective and accurate documentation and document control of all project accounts within the company