Responsible for planning and providing technical support and solution for a full range of business technology, including software, computer systems, network infrastructure, telecommunications circuits, mobile devices, telephone systems, and audio – visual equipment, digital bill boards and media, installations. As the single point of contact on business information system management, I Stay up-to-date with the latest technology trends and developments providing assistance with evaluation and selection of software and hardware solutions , ensure the implementation of agreed-upon architecture and infrastructure ,oversee organization's computer network, connectivity maintenances and optimization as well as consult for risk identification and mitigation strategy, vendor engagement and operations review as related to project deliverables and deliveries.

Partner with the business on various technology project execution and management, Coordinate client site operations, services and technical support required for business processes and workflow drive initiative, improving team performance ,building trust , delivering against financial targets, budgeting and P&L for the organization.

Key Responsibilities include: - Coordinate the site front desk operations, Partner with the business management team on technology projects, services and support required for business processes and workflow digital transformations to drive initiative, performance and trust hence, Delivering against financial targets, budgeting and P&L for the site, with operating expenses (Opex) of £2.8m.- Manages the site Technology refresh within Capex (average £1.5m) yearly in line with the facility master plan and site business plan.- Delivering against performance targets, consistently ensuring tech service availability for effective workflow and sustainable productivity- Drive the tech service improvement projects for the site to drive down on operating cost.- Collaborate with Global Tech team on infrastructure and application supports and scalability - Manage IT vendor/third party engagement for new projects and service optimization- Ensure user compliance with all tech standards, acceptable use of IT resource and Global best practices through ensuring Local IT team adopt and implement Global IT strategies in terms of security, risk management, regulatory/compliance and audit readiness with emphasis on development of Standardized Local Initiatives, helping the business to achieve, maintain and sustain competitive edge to avoid sanctions and vulnerability to cyber-attacks/invasion - Ensure Processes in place and in use to report IT issues and effective timely resolution of reported cases within SLA; turn incidence to known errors with regular updates on remedy for the known errors resolutions and or workarounds- Manage and administer periodic review of site ITCP, risk register as enshrined in the site BCP- Line managing, structuring, coaching and developing the IT Trainees

End User and Infrastructure Support• Provide proactive and reactive support for all business areas, troubleshoot and solve problems for all technologies and IT systems ( hardware breaks fix issues, server messaging administration, physical patch and virus updates where appropriate, in line with GSK standards.)• Champion the use of collaborative tools and to implement solutions where possible in line with the area IT and information strategies• Implement and support all GSK Nigeria activities and services including but not limited to infrastructure, commercial ERP and manufacturing related systems and supporting GSK CWA people, strategies, solutions and services• Manage/participate in the IT project activities agreed in GSK planning as well as 3rd party support contract• Daily monitoring and maintenance of Data Center- network, switches , routers, servers , storage environment and related service availability progress towards business goals and service level agreements and adjust assignments as necessary• Ensures proactive and cooperative relationships with different business teams to deliver the IT infrastructure objectives• Support in providing analysis/outcomes from Helpdesk calls/metrics for the CWA IT LEIS manager review• Support in the delivery and management of area ITCP, Disaster Recovery, IT Risk and compliance portfolio with focus on process, people and machine safety.- Supports front desk operations, Involved in Global & local Tech implementations, application deployment, cloud service, Mobile Device Management (MDM) , industrial automation system monitoring, Laboratory Analytical Equipment support. Organize/facilitate/Lead refresher and change management training within Nigeria, east and central Africa (over 500 users). •Deploys, Test, and ensure optimized use of business enterprise applications/software

IT Driven Financial and Investment Forecast ExperienceWest Africa Capital Market School(Member)• Data Center/Network/Infrastructure Administration• Content and Portal Administration• Investment Analysis, reporting and forecasting• Administers E-business solutions for profit maximization• SLA Management and Service Quality reporting• Technical Investment analysis and research

Responsible for the overall operations of the blister production and SIM card packaging for MTN and Airtel .I manage production scheduling, dispensing of production materials, blistering and packaging of products as per “Agreed Supply Plan”, using value stream concept, with staff strength of 25 persons per shift.. Line capacity producing 50 thousand blisters per shift at 70% OEE utilizing 8 blistering lines.I supervise and ensure machines and computer system problems are resolved timely to reduce down time and man power loss whilst sustaining workflow efficiency and maintenance scheduling to sustain product qualityI managed and able to control production cost through effective use of personnel, equipment and facilities .Provide effective relationship with all employees, clients and regulatory bodies to the factoryResponsible for overall SLA management, Quality reporting and team organization