• Developing and managing the execution of digital marketing strategies and managing relationships and expectations with clients. • Supporting Business and Creative Director to ensure that our clients have comprehensive support and superior client service both pre and post-sale. • Identify and troubleshoot any issues, and escalate accordingly, as well as demonstrate knowledge and understanding of our systems, tools, and processes.• Monitored the digital advertising campaigns using ad servers and analytic programs, • Provided reporting for all digital advertising campaigns using key industry metrics on a weekly basis.• Optimized all live digital advertising campaigns on a daily basis; this includes daily communication with the ad networks and publishers and daily campaign performance comparisons to industry benchmarks

• Supporting the general manager in the management of business daily operations• Manage in-life product performance: sales, margin, and churn, conducting extensive numerical analysis using company data.• Identify and present innovative and creative product solutions.• Project management of all product integration/launches/changes throughout implementation.• Identify the business and operational requirements based upon the business requirements & objectives of each product. • Assistant the internal and outside Web Master for the development of Chinese Part • Coordinator with the international clients and Sales team for the feedback and problems • Supervise internal events • Attend the oversea or big events with GM or sales team

Notable Events in-charge;1) Infinitus China / incentive group 12,000 pax / overcome challenges of logistics, large scale entertainment and large scale F&B management.2) Money Expo / exhibition with estimate footfall of 15,000 pax / overcome challenges of timeline management, public relations and hardware management.3) ASIG Hong Kong / 2,500 pax meeting / overcome challenges of advanced hardware management and risk management.4) Royal Swaziland Family / 150 pax Royal retreat / oversome challenges of maximum security, privacy, government support and cultural differences.5) 5 Forces / 5,000 pax conference for APAC army personels / oversome challenges of maximum security, logistics, government and embassy coordination and VVIP management.Responsibility;- Issue proposals, confirmation contract and house rules- Conduct site inspections during venue sourcing, planning and setup- Provide event solutions to clients, organizers and contractors- Supervise all internal departments and outside organizers- Control business costs and upsell services- Generate BEO and group resume- Issue pro-forma invoice, tax receipts and secure deposits- Obtain client's feedback and produce report for future improvement- Communicate with past and potential contacts for future business and referral

Responsibility;- Provide excellent service to according to customer's needs- Provide suggestions to retails store for improving guest service and experience- Obtain and report customer feedback to marketing team- Handle large orders for Chinese wholesaler

Responsibility;- Carry out daily restaurant operation - Resolve customer complaints- Handle staff shifts- Check stock and control costs- Assist restaurant manager with restaurant accounts