• Achieved over 20 system installations for B2B robotic surgical systems, used in 3,000+ surgeries, securing the top market share in China• Identified customer pain points in surgical safety and efficiency, proposing a new product design for an integrated table motion, improving customer needs and operational outcomes• Developed go-to-market (GTM) strategy for overseas project of two products by performing SWOT analysis, defining product positioning, and developing marketing strategies; Telesurgery system utilized in over 200 surgeries, reaching a remote distance of up to 5,000 km• Conducted market research and competitive analysis to extract key product features and clinical values for 8 B2B robotic surgical systems• Authored a user requirement document for an online management system to reduce error rates in product configuration shipping checks, incorporating modules for product information and configuration settings• Collaborated with a cross-functional team of 12 (R&D, Engineers, Project Managers, Quality Assurance, Quality Verification) to ensure product development meets market demands and clinical standards

• Designed and developed an automated data analysis tool in Python to automate the assessment of customer engagement in B2B SaaS products and facilitate a 10% increase in operational efficiency• Leveraged voice-of-customer surveys to derive insight on user behavior patterns, leading to a 10% increase in average user activity and 5% increase in customer retention• Designed minimum viable product (MVP) for product usage analysis system to evaluate user behavior across products• Developed KPI reports for Customer Success team to show customer behavior for B2B SaaS product features

• Played an integral role in the ideation and development phases of three documentaries production, contributing innovative ideas and ensuring the production of high-quality content• Coordinated the entire production process of the programs, from conceptualization to execution, collaborating with cross-functional teams to meet established goals and timelines• Spearheaded the development of engaging scripts, conducted in-depth story and transcribed tapes to provide accurate textual references

• Managed volunteer appointments, activities, and meetings using Salesforce and email, streamlining communication and boosting volunteer participation rates by 15%• Spearheaded and implemented plans for volunteer appreciation, resulting in a 10% improvement in volunteer retention• Fostered and nurtured relationships with community recruiting sources, diversifying our volunteer pool by reaching out to a broader range of demographic groups

• Extracted and processed market data from the WIND database, resulting in more accurate and timely analytic results for investment decisions• Collaboratively worked with research analysts to produce weekly and monthly research reports; my contributions in analysis, data entry, and chart/table creation in Excel improved report comprehensiveness by 10%