Jie Cheng Email & Phone Number

Philadelphia, PA, US

• Achieved over 20 system installations for B2B robotic surgical systems, used in 3,000+ surgeries, securing the top market share in China
• Identified customer pain points in surgical safety and efficiency, proposing a new product design for an integrated table motion, improving customer needs and operational outcomes
• Developed go-to-market (GTM) strategy for overseas project of two products by performing SWOT analysis, defining product positioning, and developing marketing strategies; Telesurgery system utilized in over 200.
• Conducted market research and competitive analysis to extract key product features and clinical values for 8 B2B robotic surgical systems
• Authored a user requirement document for an online management system to reduce error rates in product configuration shipping checks, incorporating modules for product information and configuration settings
• Collaborated with a cross-functional team of 12 (R&D, Engineers, Project Managers, Quality Assurance, Quality Verification) to ensure product development meets market demands and clinical standards

Shanghai, China

• Designed and developed an automated data analysis tool in Python to automate the assessment of customer engagement in B2B SaaS products and facilitate a 10% increase in operational efficiency
• Leveraged voice-of-customer surveys to derive insight on user behavior patterns, leading to a 10% increase in average user activity and 5% increase in customer retention
• Designed minimum viable product (MVP) for product usage analysis system to evaluate user behavior across products
• Developed KPI reports for Customer Success team to show customer behavior for B2B SaaS product features

Shanghai, China

• Played an integral role in the ideation and development phases of three documentaries production, contributing innovative ideas and ensuring the production of high-quality content
• Coordinated the entire production process of the programs, from conceptualization to execution, collaborating with cross-functional teams to meet established goals and timelines
• Spearheaded the development of engaging scripts, conducted in-depth story and transcribed tapes to provide accurate textual references

Seattle, Washington, United States

• Managed volunteer appointments, activities, and meetings using Salesforce and email, streamlining communication and boosting volunteer participation rates by 15%
• Spearheaded and implemented plans for volunteer appreciation, resulting in a 10% improvement in volunteer retention
• Fostered and nurtured relationships with community recruiting sources, diversifying our volunteer pool by reaching out to a broader range of demographic groups

Shanghai, China

• Extracted and processed market data from the WIND database, resulting in more accurate and timely analytic results for investment decisions
• Collaboratively worked with research analysts to produce weekly and monthly research reports; my contributions in analysis, data entry, and chart/table creation in Excel improved report comprehensiveness by 10%

Master Of Science - Ms, Computer And Information Technology

Master Of Science - Ms, Education Policy

Bachelor Of Arts - Ba, Communication & Education, Community, And Organization