● Responsible for the maintenance and management of the company’s computer systems and ensuring all elements are operating reliably● Ensuring software and hardware effectively supports organisational needs and servicing a broad range of complex computer systems, administration, project implementation and support duties● Using advanced techniques to install, test, troubleshoot, administer and maintained PCs, printers, servers, network equipment, telephony, storage infrastructure and related equipment and software● Maintained in-depth knowledge of Microsoft products including Windows Server, Exchange, Office 365, Active Directory, DNS/DHCP, Terminal Services/Remote Desktop and Certificates Services● Planning, coordinating and implementing secure system integrity from any breaches or viruses and playing an essential role in risk-mitigation planning including creating backup plans and safeguards for data● Contributing to the successful operation of the organisation by demonstrating leadership, maintaining accountability and collaborating with colleagues to achieve positive outcomes● Recommending changes to improve systems and network configurations and determining hardware and software requirements related to such changes● Demonstrating a commitment to professional development by actively seeking out opportunities to expand work related knowledge and improve personal and technical skill-sets● Improving quality results by planning, evaluating and enhancing processes and implementing changes to improve customer experience and achieve individual and team targets● Researching upcoming products, service protocols and standards in support of systems software and collaborating with colleagues to provide the best systems support for the organisation

● Assisting in basic operation and maintenance of shared equipment, e.g. connection to projectors and other equipment in meeting rooms.● Preparing detailed instructions and educating users in the operation of computer based systems.● Performing when requested, reviews and preventative maintenance, particularly antivirus related activities, to preclude degradation to customer service.● Performing Microsoft Active Directory administration duties including adding/removing users, updating security group memberships, managing file permissions, adding/removing mailboxes and updating all necessary information● Assist in the maintenance of server hardware and software● Assist in the management of Microsoft software products including: Windows 2012/2016 Server, Exchange 2016, MSSQL, Active Directory, DNS/DHCP, Terminal Services/Remote Desktop, SCCM/SCOM, and Office.● Where appropriate assist in installing, testing, troubleshooting, administering and maintaining PCs, printers, servers, networking equipment, security devices, telephony, storage infrastructure and related equipment, and software● Undertake learning and gain knowledge of System Administration, DevOps, and AWS or other cloud infrastructure providers practices.● Maintaining knowledge of current trends, risk mitigation and security methods.● Participating in ICT related meetings or discussions with other teams presenting an open and professional image to the team and relaying business requirements back to ICT colleagues.

The purpose of this position is to provide technical assistance and support for queries and issues related to AMC’s Information, Communication and Technology (ICT) hardware, software and systems.

 Onsite ICT hardware & software refresh, deploy and rollout  Provide Level 1 & 2 IT and Technical Support to client. Assist in providing technical know-how to the Solution Design team Create and maintain technical work instructions Escalate issues and problems arising during the delivery of Services to the Service Delivery Manager Understands and applies quality control techniques Testing of assets using Verser’s Warehouse Management System Provide on-bench services to assets such as loading of SOEs  Provide training to casual employees Accurately complete documentation relating to asset collection and processing Lead teams of Level 2 Service Engineers in a Project Environment Assist with the mentoring, training and further development of Level 2 Service Engineers

 To set up and maintain a LAN, including a Desktop Remote/File Server, desktop clients, printers and other network devices To set up and maintain a domain and Email accounts  To design and implement a business website To set up and maintain a firewall, an anti-virus, security policies and backup systems To provide support for SPIL (Tailored software for glass industry) and contact to supplier if it is necessary Troubleshooting system and network problems and diagnosing and solving hardware or software faults  Clarifying a client's system specifications, understanding their work practices and the nature of their business;  Writing instructions and providing the IT training to employees and other consultants Planning, developing and implementing the IT budget and obtaining competitive prices from suppliers to ensure cost effectiveness Presenting IT asset management documentation and IT service report