• Current: Manage the Idle Asset portfolio for NA AMZL and AMXL network. [Previous Sr PM Roles in Connected Communities]• Developed, conducted, and analyzed the first culture assessment in NA AMZL to understand employee experience and root causes of cultural opportunities in 2021. The key findings from the assessment shaped the current Connected Communities strategy and connection points. • Developed and implemented a Recognition & Celebration strategy for 12K+ Operations Leaders in North America (NA), European Union (EU) and UK Amazon Logistics (AMZL) to drive positive culture and employee experience by embedding peer-to-peer recognition into daily business practices, and creating personal connections & shared experience through best practice sharing and network celebrations. • Collaborated with Human Resources, Employee Relations, Public Relations, Talent Planning, Legal, Finance, Training, and Communications, and Diversity, Equity, & Inclusion (DEI) team on a regular basis.

• Executed the learning and development strategy for all AMZL Operations teams in the Southwest region, consists of Colorado, Utah, Nevada and Arizona. • Managed four Learning Area Managers supporting fifteen Delivery Stations in both remote and in-person setting. • Developed and maintained standard work and training guideline for 300+ Learning Trainers. • Developed and implemented an onboarding curriculum for seasonal trainer roles to execute a high volume of new hires in response to COVID-19. As a result, the NA AMZL network was able to onboard approximately 17K associates over 4 weeks.• Created and implemented 2-week training plan for a brand-new role (Yard Marshal), supporting approximately 800+ new hires in North America in partnership with multiple organizations including Workplace Health Safety (WHS), Human Resources (HR), Amazon Customer Excellence (ACES).

• Developed the Onboarding program for Learning Trainers, Driver Trainers, and Shift Assistants in the NA, EU and UK AMZL in 2020. • Collaborated with different organizations such as HR, Finance, Operations, ACES, WHS, Travel team, and other Subject Matter Experts (SME) in each country to develop and standardize learning content and training guidelines. • Continuously drove program improvement by based on learners’ feedback.

Provided administrative support for Campus Director and Assistant Director by utilizing Microsoft Words, Excels, and Publisher, scheduling/confirming counseling appointments, answering phones, and preparing materials for recruiting events at corporates and local colleges Managed files, record systems (Microsoft Dynamic CRM) and office supplies Coordinated campus events (e.g., Open House, Orientations, Student Appreciation Week, etc.) Processed and followed up with applicants on a daily basis, order transcripts, make inquiry calls and send emails to prospect studentsKept office area clean and organized, and provide front desk support to visitors, students and instructors

Worked on clinical research studying effects and efficacy of Ibudilast among heavy alcohol users Performed phone screenings and scheduled research participants during recruiting processOrganized paperwork and information; performed database maintenance and ensured accurate data collection Created questionnaires using Media Lab and a codebook in Microsoft ExcelPrepared participants for each visit; collected and documented written/ verbal informed consents, gave drug/pregnancy/breathalyzer test Shadowed clinical graduate students running Structured Clinical Interview for DSM-IV (SCID) during behavioral visitsAttended weekly meetings with faculty members, graduate students and staff to discuss related research literature and procedures

Maintained complex calendar and appointments for employees and managersEnsured equipment (OC sprays, flashlights, radios and keys) are properly maintained and servicedHandled phone calls; managed and organized documents and daily records; and completed monthly client reports Processed projects for UCPD including making brochures for crime prevention, bike and laptop registrationServed as a communication link between campus community and University Police, fire and medical personnel by operating and monitoring a radio that allows communication with CSOs and police officers, and other units. Provided nighttime escorts to reinforce community safety

Provided quality customer service in a fast paced, high volume establishment; earned positive evaluation from supervisors and patronsResolved customer complaints and polished multi-taking capabilities Interviewed and trained 4 new hires; supervised 20 employees; assigned daily tasks and responsibilities; provided coaching