Jigar Modi Email & Phone Number

New York, NY, US

New York, NY, US

• Maintained high levels of customer engagement with a focus on customers’ business outcomes and satisfaction through periodic status meeting with CoE leadership, and tracking and execution against objectives, risks.
• Partnered closely with account executives, technical account managers, sales engineers and other cross-functional team (i.e. industry experts, value engineering, marketing, security architecture, product, professional.
• Developed an end-to-end attended robot using UiPath StudioX to gather internal customer purchase data, conduct data transformation, summarize platform data cross CSM portfolio and present data for utilization.

Wilmington, DE, US

• Developed a repeatable and actionable solution that addressed claims processing issues impacting all clients that was previously handled on an ad-hoc basis resulting in unfavorable outcomes, unpleasant customer.
• Revised the support workflow to properly collect necessary information regarding product issues to reduce correspondence time and properly triage in a timely manner.
• Developed processes between the support organization and client experience, client delivery and the product team to create transparency and accountability for the betterment of clients and the product.
• Led the product support team to address customer issues and system bugs through daily stand ups, bi-weekly grooming sessions, and weekly meetings with clients to prioritize tickets and gather more information.

Worldwide, OO

• Assisted Global Predictive Risk Intelligence (PRI) partner in developing go-to-market strategies and materials (opportunity tracking, use cases, proposals) and delivering on risk sensing capabilities leveraging both.
• Coordinated with client account teams to understand risk intelligence challenges and develop pitch decks along with use case summaries and client specific demos to demonstrate the value the market offering can provide.
• Automated data outputs from risk sensing technologies to be ingestible reporting templates in order to gain efficiencies and reduce human error.
• Developed and managed an operations status tracking deck for the global partner that included a pipeline report, current engagements, pilots, sale demos, and internal initiatives that captured objectives.

Worldwide, OO

• Assisted in an internal audit AML risk assessment of a mid-size commercial bank by reviewing the existing audit program based on the BSA Act and PATRIOT Act regulations, CTR and KYC processes, and policy and procedures.
• Created business development content focus on the Casino industry leveraging dashboards and data visualization tools to illustrate potential risk scenarios and methodology to address regulatory concerns.
• Created model validation and optimization content focused on various aspects of transaction modeling to allow real time sensitivity analysis in order to understand its impact on alert, case and SAR creations and.

London, GB

• Developed business cases and models, conducted stakeholder consultations and estimated resource allocation, schedules, and timelines, which resulted in $12.6 million of additional work.
• Managed a team 5 seniors and managers through the lookback remediation of 156 commercial loan customers to assess AML risk and draft summary narratives using bank specific systems such as internal Hot List, OFAC.
• Managed a team of 13 staff and seniors through the SAR drafting process of 2000+ narratives based on a review of the bank’s 22,000+ suspicious incident reports according to FinCEN guidelines.

London, GB

• Managed a team of 2 seniors to draft Consent Order and IT Memorandum of Understanding (MOU) quarterly progress reports as required by the FDIC and the California Department of Board Oversight.
• Managed a team of 14 staff and seniors in the development/maintenance of a Workflow Management Unit within the Operations group to handle RFI, CDD, EDD, CIP update requests as an interim solution by drafting business.
• Assisted in drafting AML Policies and Procedures that include CIP, CDD/EDD, Transaction Monitoring, RFI, Periodic Review, SAR, OFAC, 314(a) and Travel Rule requirements.
• Assisted in resolution of 10 Federal Reserve Bank mandated Matters Requiring Immediate Action (MRIAs) that involved development of AML Oversight Committee (AMLOC), MIS Reporting and QA Program, assessment of Closed.
• Involved in developing and maintaining an MS Access database case tracking system, generating daily and weekly reports on case, RFI, and EDD statuses, and managing and reviewing deliverables of a team of 5 analysts.

London, GB

• Participated in discovery and initial phases of identifying, prioritizing, and onboarding key performance, risk, and control metrics across the organization onto an enterprise platform for senior leadership leveraging.
• Worked with the EY Assurance team to help optimize the funds audit process by building data analytics dashboards within Spotfire to enhance the investigation and financial statement reconciliation processes.

London, GB

• Completed an information security benchmark security assessment for a financial services insurance company evaluating maturity using Capability Maturity Model Index and EY’s internal framework.
• Assisted a healthcare insurance organization in developing an initial risk management framework detailing processes and methods for conducting internal risk assessments and management of the identified risks and a.
• Completed a mapping and gap review of several key internal IT and security standards compared to FFIEC, GLBA, IS0 15489 and ISO 27002 regulatory requirements for a banking services client.
• Developed a comprehensive global IAM strategy and roadmap that streamlined IAM functions, provided governance and helped to meet the business services client’s strategic goal by defining the appropriate portfolio of.
• Assisted a major Fortune 5 conglomerate with the assessment of operating system level privileged access on servers utilized by a sub-business residing with client owned and third party owned data centers.

Indianapolis, IN, US

• Created and documented process to track and analyze project and employee efficiency for project planning.
• Documented and improved enterprise-wide Service Request processes by utilizing the waterfall methodology.
• Participated in systems upgrade committee and implemented a document management module.

• Partnered with director to build infancy staged generic pharmaceutical distributor through preparation, planning, maintaining, sustaining a complete process flow with an estimated $750,000 in annual revenue
• Managed 50 customer accounts and sales team and interacted with manufacturers and distributor
• Prepared manual detailing licensing requirements and submitted and tracked applications
• Researched EDI inbound and outbound process for trading partner chargebacks to eliminate manual inputs
• Implemented NetSuite Solutions ERP,CRM,SCM, and E-commerce modules into core business processes

• Transitioned two phases of 15 residential properties with interaction from the client
• Acquired knowledge of commercial and residential markets, lease details, registered and assured short tenants, long leases, licenses, rent reviews and management skills
• Performed banking reconciliation with various client and tenant accounts

• Assisted compliance safety and health officers with violation processing
• Archived records in accordance with National Archive Records Administration
• Worked independently with no supervision to perform various office activities

Ms, Information Systems

Bs, Finance-Real Estate, Operations Management, Entreprenuership