Jigar Modi Email & Phone Number

Sydney, Australia

Main responsibilities are to install ,do break fix and configure HP Enterprise’s servers, storage and network equipment.

Sydney, Australia

Main Responsibilities were to Monitor 100+ Server, Troubleshoot Desktop and Server Environment of HP’s multiple clients on site.Key Responsibilities • Monitor Servers, Storage and Network equipment.• Rack and patch the Servers, IPS, switches, Routers. Storage Devises and checkpoint. • Maintain the High availability of all Systems in Data center. • Maintain servers Data back up Using Networker Software, take the Data tape out from Juke box and send it to offsite for storage. • Plan, coordinate and implement system changes within client specified change windows. Liaise with the client, vendors and other partners to ensure minimal disruption to the client’s day-to-day business operations.• Decommission Routers, switches, servers and according to third level support teams.• Inventory and documentation of datacenter equipment and spares.• Receive and Initiate tasks based on helpdesk ticketing system (HP Center 6.0) in accordance with SLA's.• Work with vendors and IT operational teams in order to resolve technical problems with servers/ desktop computing equipment and software and infrastructure.• Providing 2nd level IT technical support to End users via face to face / remotely or over the phone.• Operating System (windows 8) Deployment via SCCM 2012.• Application and Software Packaging.• Deploying Software and applications.• Provide BAU support to Desktop hardware and Software Related issues include back up user’s data, Re build the Microsoft OS and Repair hardware (Lenovo T and X Series Laptops). • Escalate issues, problem or complain to appropriate team and management.• Participates in various IT projects intended to continually improve/upgrade IT infrastructure.• Give hands and eye support to IT operation teams.• Assist with maintaining accurate and up to date hardware and software inventory.• Maintain and update as-built documentation of managed client solutions.• Part of a 24x7 on-call operation.

Sydney, Australia

Main Responsibility were providing desktop support to Cisco internal employees via phone, remotely and onsite globally.• Troubleshoot all desktop software and hardware related issues include Reimage or Refresh operating system (windows XP and 7), Join the Machine in Domain.• Prepare and configure desktop/Laptop for clients such as install SOE Image, Install standard Software from file servers, configure outlook and soft phone (Cisco UC integration Software, IP communicator), Map the Network Drive.• Troubleshoot Windows OS related issue such as blue screen issue, driver or BIOS update, Login issue, Compatibility issue, virus remediation, Performance issue, printer issue , windows services (DHCP, windows installer etc.)• Diagnosis Desktop hardware issues and repairs or arrange hot swap for clients. Replace Laptop Chassis, Swap Hard disk, install RAM.• Troubleshoot Network and VPN related issues.• Troubleshoot Active Directory issues such as account issues, permission, adding and remove from Groups, create and modify account in AD.• Troubleshoot Virtual OS issues (Windows virtual PC and VMware Fusion). Install virtual OS, enable Virtual mode on BIOS, integrated Drive, Allocate RAM size• Restore data from back up requested by client.• Configure and troubleshoot IP phone requested by client. Configure Router and modem. Cisco 800 Series Routers.• Support mobile devises such as setup email account on phone, calendar synch issue.• Take the warm transfer call from Frontline analyst.• Update and create the cases in call management tool (Remedy R7).• Escalate issues to next levels and liaised with different team.• Create Knowledge base for known issues.

Sydney, Australia

Main Responsibilities for the provision of call management services and client support for Asciano employees, customers and contractors (around 10,000 Employees) over the phone and using remote toolsKey Responsibilities • Recording and classifying Incidents and Requests received via telephone, intranet and email sources using the IT Service Management software (INFRA). • Providing initial support at the first point of contact with the view to completing the Request or providing a workaround for an IT Incident. • Creating Users, Groups, Policies in Active Directory (windows server 2003) and Managing NTFS permissions (around 10,000 users in AD).• Desk-site User creation, grant access to different groups, setup desk-site on end user’s PC.• Microsoft Exchange server 2003- email addresses creation and access distribution.• Troubleshooting issues with Microsoft word, Excel, PowerPoint and outlook.• Install, configure and troubleshoot new software, updates and patches.• Outlook setup and Create and Setup the Lotus notes account.• Support different Application issues such as TMS, PeopleSoft.• Troubleshoot the Citrix thin client and VPN issues.• Setup email and troubleshoot mobile issues.• Maintained the SOE Environment.• Communicate with other teams and co-workers to resolve service problems.• Develop and maintain support documentation.• Participate in team projects that enhance the quality and efficiency of the IT Service Centre.• Participate in the implementation of and adherence to ITIL principles as they relate to the IT Service Centre.

Sydney, Australia

Main Responsibility was Providing Technical support to Bigpond Internet users across Australia over PhoneKey Responsibility • Answer incoming enquiries promptly, competently and professionally with aim of resolving Customer’s queries at the first point of contact.• Log all calls into company database in accurate and timely manner (Moby)• Provide the technical support to ADSL, cable & Wireless Broadband Customers.• Troubleshoot and diagnosis network and customer’s faults. • Liaising between internal departments in regards to customer’s technical issues.• Escalate Customer’s problems using integrated fault management system after obtaining relevant Information via network monitoring equipment and discussion with customers.• Assisting the team leader create reports. Contributing to the team’s effectiveness by sharing information and offering Assistance

Master In Information Technology, Information Technology

Mcsa (Microsoft Certified Solution Associate)

Activities and Societies: Microsoft® Certified Solutions Associate Certification Number : E825-0171 Achievement Date : 05/26/2014

Cisco Certified Network Engineer

Itil Foundation Certificate In It Serrvice Managment