Jigar Modi Email & Phone Number

Sydney, Australia

Main responsibilities are to install,do break fix and configure HP Enterprise’s servers, storage and network equipment.

Sydney, Australia

• Main Responsibilities were to Monitor 100+ Server, Troubleshoot Desktop and Server Environment of HP’s multiple clients on site.Key Responsibilities
• Monitor Servers, Storage and Network equipment.
• Rack and patch the Servers, IPS, switches, Routers. Storage Devises and checkpoint.
• Maintain the High availability of all Systems in Data center.
• Maintain servers Data back up Using Networker Software, take the Data tape out from Juke box and send it to offsite for storage.
• Plan, coordinate and implement system changes within client specified change windows. Liaise with the client, vendors and other partners to ensure minimal disruption to the client’s day-to-day business operations.

Sydney, Australia

• Main Responsibility were providing desktop support to Cisco internal employees via phone, remotely and onsite globally.
• Troubleshoot all desktop software and hardware related issues include Reimage or Refresh operating system (windows XP and 7), Join the Machine in Domain.
• Prepare and configure desktop/Laptop for clients such as install SOE Image, Install standard Software from file servers, configure outlook and soft phone (Cisco UC integration Software, IP communicator), Map the.
• Troubleshoot Windows OS related issue such as blue screen issue, driver or BIOS update, Login issue, Compatibility issue, virus remediation, Performance issue, printer issue, windows services (DHCP, windows installer.
• Diagnosis Desktop hardware issues and repairs or arrange hot swap for clients. Replace Laptop Chassis, Swap Hard disk, install RAM.
• Troubleshoot Network and VPN related issues.

Sydney, Australia

• Main Responsibilities for the provision of call management services and client support for Asciano employees, customers and contractors (around 10,000 Employees) over the phone and using remote toolsKey Responsibilities
• Recording and classifying Incidents and Requests received via telephone, intranet and email sources using the IT Service Management software (INFRA).
• Providing initial support at the first point of contact with the view to completing the Request or providing a workaround for an IT Incident.
• Creating Users, Groups, Policies in Active Directory (windows server 2003) and Managing NTFS permissions (around 10,000 users in AD).
• Desk-site User creation, grant access to different groups, setup desk-site on end user’s PC.
• Microsoft Exchange server 2003- email addresses creation and access distribution.

Sydney, Australia

• Main Responsibility was Providing Technical support to Bigpond Internet users across Australia over PhoneKey Responsibility
• Answer incoming enquiries promptly, competently and professionally with aim of resolving Customer’s queries at the first point of contact.
• Log all calls into company database in accurate and timely manner (Moby)
• Provide the technical support to ADSL, cable & Wireless Broadband Customers.
• Troubleshoot and diagnosis network and customer’s faults.
• Liaising between internal departments in regards to customer’s technical issues.

Master In Information Technology, Information Technology

Mcsa (Microsoft Certified Solution Associate)

Activities and Societies: Microsoft® Certified Solutions Associate Certification Number : E825-0171 Achievement Date : 05/26/2014

Cisco Certified Network Engineer

Itil Foundation Certificate In It Serrvice Managment