Jigar Shah Email and Phone Number

🚀 Excited to lead the Customer Success team at 1CloudHub! 🚀As a passionate advocate for our clients, I am dedicated to ensuring smooth customer onboarding, nurturing accounts, driving product adoption, and unlocking expansion opportunities. My focus is always on achieving Zero Churn, increasing ARR Revenue, and maintaining high Satisfaction - leading to impressive Customer LTVsKey skills and areas of focus:Pre go-live/POC Phase : * Customer Onboarding* KPI Understanding and Solution Alignment* Cross-Functional Leadership to drive tech-integrations* UAT and Support to achieve POC KPIsPost go-live Phase : * Account Retention and Expansion* Product Adoption* Value Delivery and Consultation* ARR Sustenance and Growth - opportunity identification

FERO is an integrated platform for all road freight services providing a digital freight aggregator service by applying evolving technology. This digital marketplace brings together shippers and transport providers enabling seamless trade and visibility to all stakeholders of a supply chain paradigm. * Responsible for growing net revenue via prospecting, qualifying, consultative selling and renewals from prospect/existing enterprise client accounts through a consultative Sales/Account Management approach* Manage Client Relationship through all phases of the sales cycle – from Prospect to Acquisition to Onboarding to post sales Account Management* Strengthen the existing relationships with Fero's current top logos and making sure customers get the best returns from using Fero's suite of SaaS products* Developing and maintaining a high-value working relationship with Senior Customer Executives to structure and execute a joint growth plan for their business with Fero's industry focused solutions* Leading cross-functional teams in meaningful and relevant discussions with prospects during various stages of logo onboarding, implementation and retention* Participate in Product Roadmap Meetings to suggest industry best practices/advise on new functionalities/features to better the platforms* Leveraging previous experience in setting up post-sales Account Management/Customer Success function to ensure logo retention, steady revenue flow and improving penetration within existing accounts

As a Tech-Functional Customer Success Professional, daily engagements include -* Driving Consumption of FarEye's AI powered Last Mile and Long Haul Technology Suites across relevant businesses and verticals* Delivering Change Management sessions across various levels in the Customer Organization to drive the value of FarEye's Technology Suite as a platform to solve their problem statements.* Deliver Value and achieve necessary Returns on Investments made by my Customer in the FarEye Platform.* Establish and Nurture Relationships from Senior Level and build trust with every new Customer, Develop Client Champions as Promotors, and identify Key Cross-Functional Stakeholders * Become my customer’s day-to-day Strategic Advisor/Partner with an acute understanding of the business/operations/IT frameworks and acting as a Thought Leader to solve the problem/complexity/road-block at hand* Drive adoption and Usage of existing Technology/New Functionalities/Features across multiple business units and teams within a single customer.* Organize, Facilitate, Drive and Lead Cross Functional Discussions within FarEye/Customer to achieve the customer's ask.* Customer Centricity: Periodic analysis of customer performance metrics to deliver Consultative Business Reviews which result in Strategic Recommendations, Best Practices and Process Improvements to ensure that they derive maximum value from the system

At Browntape, I help various large clients, with annual online sales of over INR 15 CRs leverage the power of e-commerce by managing their operations and allied processes. Responsibilities -* Proactively working with the current set of enterprise-clients to oversee the execution of various processes in online sales* Acting as a single point of contact (SPOC) to resolve any tech/functional escalations* Understanding the client's technical challenges in utilizing e-commerce as a sales enhancement model, and architecting solutions to overcome the same* Working closely with the development teams to ensure client customization is incorporated in the system, and performing a UAT before releasing the same to the client* Working closely with third party stake holders for a client, to execute and ensure custom integrations if any* Actively participate, guide and over-see the high level integration activities between our system and ERPs/Marketplaces* Work closely and guide various teams- category/listing/inventory/reputation to ensure the latest and most relevant information is available on the marketplaces* Own the invoicing and payment activities within the assigned accounts* Provide periodic feedback to the tech team, acting as an internal client to the Management

Job Profile -* Accountable for all technical/commercial activities happening within the assigned accounts* Single point of contact for all client communication- technical/functional/commercial* Accountable for Client Communication, understanding their pain areas with regards to technology and customizing the system to overcome their problems* Work closely with the clients and with Top Management to define the Scope of Work (SoW), Project timelines and Commercials* Closely monitor the development activities of the team, and check for the project's progress within the agreed timelines* Perform an exhaustive UAT of the system and check if the system meets all the expectations of the client* Ensure highest levels of client satisfaction by providing unmatched tech and commercial support services