Monitor server event logs, performance logs, growth of data on the network, and checking the status of nightly server backups Taking care of backup, off-site tape storage, inventory-asset management.Ensures compliance with uptime and performance standards and develops system and product benchmarking and monitoringBuilding, configuring, patching, upgrading and troubleshooting of physical and virtual Windows servers (rack mounts/blades, and VMs)Investigating, resolving and closing user reported PC problems and application issues through our ticketing systemSupport and maintain salesforce CRM system as well as manage users, groups and create additional object and application as per requirement.Supporting users in the use of computer equipment by providing necessary training and advicePerforms day-to-day maintenance and installation of server, network equipment, virtual machines, messaging, backups and storagePerforms administration activities such as setting user accounts, roles, access, and privilegesProvided IT support for Microsoft file server, Microsoft Windows Desktop and laptop workstations, and networkSupported hardware such as printer, plotter, external disk backup units and other IT peripherals (Like: CCTV camera, Bio metric Attendance Recording System, NAS etc.)Assisted in the planning and implementation of systems and network infrastructure additions and upgrades.Supported Microsoft Windows Server 2016. And windows 10 on 67 workstations and 42 laptops and tablets.Managing the locations wireless internet access, local area connection, and firewall.Creating and assigning new user accounts using active directory, O365, and Microsoft outlook. Performing the routine firewall log checks to ensure that rules are operating as configured.Troubleshooting the TCP/IP issues with end users PC as well as setup DHCP services on Sonic Wall.

Managing 500+ user accounts and 20+ security groups to provide access to the systems.Supported 6 Microsoft Windows Server 2012. And windows 7 on 300+ workstations and 27 laptops and tablets.Supported hardware such as printer, plotter, external disk backup units and other IT peripherals (Like: CCTV camera, Bio metric Attendance Recording System, NAS, EPABX etc.)Assisted in the maintenance, upgrade and monitoring of the network, server, storage and security environments.Installing and configuring software and hardware. Building and maintaining a variety of print queues for windows, I plot (plotting).Conducting the training of employees remotely and locally across multiple departments on network operations including log-in procedures, network management software, zoom and Skype session.Keeping an accurate inventory of all printers, consumables, hardware, and software.Installing new / rebuilding existing servers and configuring hardware, peripherals, services, settings, directories, storage, etc., accordance with the standards and project / operational requirements.Setup audio visual room as well as auditorium for Events and any cultural program in school. Maintain School ERP system with SQL database and using Flinnt application coordinate with the parents for home work and other co curriculum activity.

Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other authorized desktop applicationsInstall, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipmentPerforms general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipmentCustomize desktop hardware to meet user specifications and site standards.Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levelsResponsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the networkUser account administration, i.e., account creation and management and password resets on Active DirectoryUse diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/softwareMaintains I.T. records and tracking for area of responsibilityTo Performs computer program entry as required to add closed circuit television cameras, access control devices, and intrusion alarm systems.Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtimeMaintain and support TFAT ERP software for manufacturing unit also given training to employee of this software.Installing new / rebuilding existing servers and configuring hardware, peripherals, services, settings, directories, storage, etc., accordance with the standards and project / operational requirements.Planning the required preventive maintenance of all servers, desktops, laptops, hardware, software and networks to provide a stable and reliable environment.Write content for website as well as take a picture of product edit in adobe Photoshop and upload on website using FileZilla or WordPress.

Working as service engineer on call basis install and configure EPABX (Internal calling system), CCTV camera, Biometric system, etc.Configure programming of EPABX system on site and over the call remotely.Provide service to customer onsite as well as given training to how to use peripheral.Complete project of huge EPABX system in Zydex Industries, Sevasi, Vadodara (2000+ telephone line) in April 2013 with 4 team member completed project in 21 days and in Diamond Power Cable, Gorwa, Vadodara (1500+ telephone line) in May 2013 with 3 member of team completed project in 26 days.