- Client Engagement, discussion, coordination, and onboarding to the Automation platform- Execution of strategy to achieve key business objectives in the area of responsibility- Built an Agile environment to manage the end-to-end automation development cycle from requirements analysis to coding, testing, UAT, implementation, and maintenance- Engage with the solution architects in providing direction and a roadmap to improve the monitoring, detection, protection, and response capabilities- Monitoring risks, mitigation plans & managing projects- Build and Manage automation team and provide leadership and direction to the team- Established a collaborative, happy, growth environment for team members

- Build more than 40+ Automation workflow solutions across multiple Infrastructure monitoring events and health checks which contributes to saving human effort/error and $$ savings. - Ensured the development, testing, and deployment of the approved workflow design.- The outcome of the solution developed is 90% of infrastructure events for Dedicated Financial client (based out of the US)- Average 45-55% of infrastructure events were resolved by the solution developed for leveraged 35+ accounts across various infrastructure towers.- Followed Agile methodology to develop the Automation workflow solutions

- Prepared Consulting and long-term pre-sales solutions for ITSM and Monitoring requirements as part of the whole bid to the client. - Won 7 deals worth 8.8 USD Million and 9.8 FTEs

- Worked on BMC Server Automation (SA), Network Automation (NA), Proactive Performance Management (BPPM 8x) and Cloud Life Cycle Management (CLM 2.1), ITSM 7.2, Atrium Orchestrator 7.2, Atrium Discovery and dependency mapping (7. x) to develop use cases given by the leadership. - Building a complex use case starts from provisioning, the server gets discovered, added to the monitoring, and added to the CMDB. And If any issue comes, the Automation workflow (developed in the Atrium orchestrator will be triggered and remediate the issue.- Build the On-prime cloud for the client demo through BMC Cloud Life Cycle Management (2.1)

- Managed 1500+ servers for multinational construction and facilities management company based in Europe. Worked on Windows Servers (NT4.0, Windows 2003, and Windows 2008) and VMWARE (ESX 4. X)- Prepared the Technical Design document for small and medium scale data center migration and greenfield project

- Managed 900+Server IT Infrastructure (spread across 34 regions) from Windows NT 4.0 to Windows 2003 Server as a Senior System Admin for 24/7 window.- Built a first VMWARE Lab for the organization to learn and get self-trained on new technologies.

- Handled resources management & technical escalation from Technical Support Executive through email & chat based- Supported internet information server version 5/6, security certificate-Handled domain name and web space, virtual server support for client

- Deputed to telecom service provider site- Handled Saurashtra and Kutch regions for PC, application and network connectivity support- Supported Windows Server 2000/2003, Windows XP, and in-house built application- Handled connectivity between 22 locations in the region (ISDN, lease line and Wi-Fi)