Jigar Patel Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Voice Support & Email technical Support to ensure closure as per the ITIL Incident Management process- Proficient knowledge of Active Directory, Microsoft Exchange, software products, and IT networking- Solid knowledge of JIRA, ServiceNow, databases, cloud technologies- Call ownership, drive to resolution, and communication with the end-users- Proactive monitoring & performing documented escalation process- Troubleshooting on VPN software, collaboration tools, Microsoft… Show more - Voice Support & Email technical Support to ensure closure as per the ITIL Incident Management process- Proficient knowledge of Active Directory, Microsoft Exchange, software products, and IT networking- Solid knowledge of JIRA, ServiceNow, databases, cloud technologies- Call ownership, drive to resolution, and communication with the end-users- Proactive monitoring & performing documented escalation process- Troubleshooting on VPN software, collaboration tools, Microsoft products, multi-function devices, Desktops, and Networking- Troubleshooting Workplace IT & Collaboration Support (including IP Telephony)- Perform Life Cycle of Incident Management Process and document escalated process Show less

Toronto, Ontario, Canada

- Troubleshooting and providing exceptional support for a variety of technologies with proficient knowledge of Active Directory, Microsoft Exchange, software products, and IT networking- Strong knowledge of networking concepts – LAN/WAN, VLAN, routing protocols, routers & switches, Virtual Private Network, network topologies, and Layer 2/3/4 networking protocols- Actively mentoring new hires, sharing knowledge, and helping educate others in a positive manner- Solid foundation… Show more - Troubleshooting and providing exceptional support for a variety of technologies with proficient knowledge of Active Directory, Microsoft Exchange, software products, and IT networking- Strong knowledge of networking concepts – LAN/WAN, VLAN, routing protocols, routers & switches, Virtual Private Network, network topologies, and Layer 2/3/4 networking protocols- Actively mentoring new hires, sharing knowledge, and helping educate others in a positive manner- Solid foundation working with Windows Administration, Apple OS/X, Outlook, SQL, and VMWare- Strong ability to multi-task, time management, organization skills, and ability to quickly learn concepts- Creating end-user documentation and recommend procedure changes to improve efficiency Show less

Waterloo, Ontario, Canada

- Providing Tier 3 level support with demonstrating a strong knowledge of Active Directory, Salesforce, JIRA, MDM Systems, methodology, and systematic troubleshooting, and enterprise activation- Developed an in-depth understanding of technology and architectures by troubleshooting, reproducing, and determining the root cause of the problem- Support a positive work environment that promotes service to the business, quality, and teamwork to enhance productivity with issue resolution-… Show more - Providing Tier 3 level support with demonstrating a strong knowledge of Active Directory, Salesforce, JIRA, MDM Systems, methodology, and systematic troubleshooting, and enterprise activation- Developed an in-depth understanding of technology and architectures by troubleshooting, reproducing, and determining the root cause of the problem- Support a positive work environment that promotes service to the business, quality, and teamwork to enhance productivity with issue resolution- Empathise with every aspect of the customer experience with the goal of prioritizing and manage own workload in order to deliver quality results and meet deadlines- Proficiently identify, reproducing, and document bugs for the cross-functional teams with recommending improvements and enhancements.- Coordinate and assemble data and documenting solutions to problems and recommends fundamental changes to systems configurations to prevent recurrences Show less

Waterloo, Ontario, Canada

- Taking ownership of cases and bring resolution to customers issues, participate in several beta tests of new BlackBerry software/hardware, early testing of new product offerings, version releases, and service packs. - Maintain systems in a lab environment to prototype and test operation of the BlackBerry software, infrastructure, and its inter-dependencies, as well as to recreate customer issues for in-depth data analysis- Prepare and manage escalations for approval to Software… Show more - Taking ownership of cases and bring resolution to customers issues, participate in several beta tests of new BlackBerry software/hardware, early testing of new product offerings, version releases, and service packs. - Maintain systems in a lab environment to prototype and test operation of the BlackBerry software, infrastructure, and its inter-dependencies, as well as to recreate customer issues for in-depth data analysis- Prepare and manage escalations for approval to Software Development. - Work with support departments to ensure product improvement and act as a key member for some of our special case and project assignments.- Research, authorize, and review technical documentation and take ownership of correcting any issues with respect to processes and documentation.- Provide world-class customer support with technical consultations and escalations with identifying and document potential software/hardware defects. Show less

Computer Systems Technology - Networking

Bachelor Of Technology - Btech, Information Technology