Jigar Patel Email & Phone Number

Hemel Hempstead, England, United Kingdom

Hemel Hempstead, England, United Kingdom

- Led the recruitment, mentoring, and development of customer service agents,ensuring compliance with the highest level of checks. Compliance checks include ofright to work, DBS check, occupational health, references, and others, resulting in a20% improvement in team performance.- Developed and implemented a comprehensive onboarding program, resulting in a30% decrease in new hire turnover and a 20% increase in employee satisfactionwithin the first year.-… Show more - Led the recruitment, mentoring, and development of customer service agents,ensuring compliance with the highest level of checks. Compliance checks include ofright to work, DBS check, occupational health, references, and others, resulting in a20% improvement in team performance.- Developed and implemented a comprehensive onboarding program, resulting in a30% decrease in new hire turnover and a 20% increase in employee satisfactionwithin the first year.- Streamlined the onboarding process by creating and implementing an online portal,reducing administrative tasks by 40% and improving efficiency in deliveringonboarding materials.- Collaborated with HR and department managers to identify and address gaps in theonboarding process, resulting in a 25% reduction in time to productivity for new hires.Effectively controlled resources and optimized assets to surpass qualitative andquantitative targets, achieving a 15% increase in customer onboarding efficiency. Show less

Hemel Hempstead, England, United Kingdom

- Managed incoming calls and tickets, providing effective support to existing applicants, resulting in a consistently high level of customer satisfaction.- Successfully achieved and exceeded monthly targets, including call handling times, attendance, and timekeeping, demonstrating a results-oriented approach and meeting performance expectations.- Processed applications with meticulous attention to detail, maintaining a 100% accuracy rate in updating applicant information… Show more - Managed incoming calls and tickets, providing effective support to existing applicants, resulting in a consistently high level of customer satisfaction.- Successfully achieved and exceeded monthly targets, including call handling times, attendance, and timekeeping, demonstrating a results-oriented approach and meeting performance expectations.- Processed applications with meticulous attention to detail, maintaining a 100% accuracy rate in updating applicant information, contributing to streamlined onboarding processes.- Showcased excellent communication skills by understanding applicant needs and consistently delivering exceptional customer service, fostering positive relationships and enhancing overall customer experience. Show less

Leicester, England, United Kingdom

- Delivered exceptional customer service at Concentrix (Virgin Media), handlingexisting Virgin Media customers' account and fault queries, ensuring a high level ofcustomer satisfaction.- Consistently met and exceeded monthly targets, including call handling times,attendance, and timekeeping. Demonstrated a commitment to achieving team goalsand maintaining high-performance standards.

Leicester, England, United Kingdom

- Delivered outstanding customer service as a Commercial Customer Associate atHSBC UK, successfully addressing questions and queries related to businessservices.- Achieved a record of 95% customer satisfaction and received positive feedbackduring 8+ months of remote work, showcasing adaptability and commitment.

London, England, United Kingdom

-Demonstrated an exceptional ability to understand and meet the needs of businesscustomers, matching them with suitable products and services.- Utilized active listening skills to enhance customer interactions, resulting in a 20%increase in upselling and cross-selling opportunities.- As Deputy Manager, efficiently handled customer complaints with tact and diplomacy,achieving a 25% reduction in unresolved issues.Provided valuable insights to management for… Show more -Demonstrated an exceptional ability to understand and meet the needs of businesscustomers, matching them with suitable products and services.- Utilized active listening skills to enhance customer interactions, resulting in a 20%increase in upselling and cross-selling opportunities.- As Deputy Manager, efficiently handled customer complaints with tact and diplomacy,achieving a 25% reduction in unresolved issues.Provided valuable insights to management for improving custom Show less

London, United Kingdom

- Served as a Customer Assistant at Tesco, consistently meeting sales and servicetargets through upselling techniques.-Managed stockroom operations, ensuring accurate stock takes and compliance withhealth and safety guidelines.- Contributed to a 10% increase in overall sales through proactive customerengagement strategies.

Information Technology & Business Information System

Hnd In Computing And Systems & Development, Computing, Merit

Gcse, Computing

Finished my GCSE and carried on my studies at Uxbridge College.