Jigar Shah Email & Phone Number

Oakville, On, Ca

Responsibilities: • Translating business processes, systems functionality and requirements into well written test strategy, test plan. • Leading a team of 12 onshore and offshore resources, segregating daily tasks, sending weekly status and providing assistance in terms of any blockers.• Creating EOD reports during execution cycle by exporting Jira filters and using Pivot tables.• Reviewing Gap analysis by identifying any missing information in the requirements and reported them in the gap analysis document. • Verifying test environment readiness before start of SIT cycle. • Leading Automation Team by leveraging Selenium WebDriver in creation of automation framework from scratch. • Experience working in agile/iterative environment providing support on incidents, error messages and enhancements for inhouse Loan application. • Created and executed SIT test cases for BAU Enhancements. • Conduct defect triage call for status reports, retest defects in Jira with proper priorities and severities along with defect closure. • Create & execute test cases based on use cases in the business requirement document.

• Translating business processes, systems functionality and requirements into well written test strategy, test plan.• Reviewing platform testability, test data, Gap analysis by identifying any missing information in the requirements and reported them in the gap analysis document.• Verifying test environment readiness before start of SIT cycle.• Selenium WebDriver - Designed automated regression test cases for CRM Sales module using DataDriven framework. • Build Dashboards in both Sales & Service Modules & helping with data analysis, metrics, spreadsheet & creating reports, if required.• Used ServiceNow to log incidents for business users hardware issues and verified workflows to confirm once approved.• Experience with TestNG, Maven build tools and running test cases using Selenium GRID.• Experience working in agile/iterative environment providing support on errors in performance, incidents, error messages and enhancements for inhouse CRM Outlook plugin. • Created and executed SIT test cases for CRM Sales Support & Service Modules.• Conduct defect triage call for status reports, retest defects in Quality Center with proper priorities and severities along with defect closure.• Create & execute test cases based on use cases in the business requirement document.• Responsible for estimate of test effort based on requirements before start of functional testing.• Actively participated in walk-through meetings, kick-off, debug inspection, status meetings for test planning and risk analysis. • Created Requirement Traceability Matrix to ensure coverage of all business requirements and specifications. • Performed PIV for CRM Sales Support & Service Modules.• Provided support to business users during UAT and participated in UAT testing. Ensure QA best practices are followed.

Ontario, Canada

• Executed test cases from Quality center test lab to perform Regression, Smoke, Exploratory and end to end testing.• Conduct defect triage call and also reporting defects in Quality Center with proper priorities and severities.• Worked on Foreign Exchange projects like FX Global Money Transfer and Order Foreign Cash along with testing Of Foreign Exchange tab of CBFE. • Performed and reviewing platform testability, Gap analysis by identifying any missing information in the requirements and reported them in the gap analysis document. Also creating Master Test Plan for projects.• Created test cases based on use cases in the business requirement document.• Responsible for pre smoke/sanity tests for various releases.• Worked on E2E on various projects like GMT, OFT (Single Sign-On) and RDC.• Performed Healthcheck/shakedown for SharePoint testing.• Participated in Integration testing, Regression testing, User Acceptance testing between various releases.• Actively participated in walkthroughs, kick-off, inspection, status meetings for test planning and risk analysis. • Working on SharePoint to refer UC & UIDs to perform Gap Analysis. • Created Requirement Traceability Matrix to ensure coverage of all business requirements and specifications. • Monitoring batch results and investigating all failed batch jobs and generating test reports.• Defining quality metrics, team’s deliverables to achieve predefined benchmarks and milestones. Coaching and training Junior QAs.