• Collaborate with client teams and technical staff to gather and understand technical information.• Analyze, enhance, and standardize content across documentation libraries.• Develop clear, user-friendly technical documents, including source materials, diagrams, charts, and graphs.• Organize and synthesize information for documents such as training materials, guides, proposals, and reports.• Perform formatting and technical edits on engineering documentation, software manuals, and reports.• Edit content for grammar, structure, and readability to ensure clarity and accuracy.• Update documents to comply with quality standards, style guides, and project progress.

• Conducted cybersecurity assessments against industry frameworks (NIST CSF, ISO 27001/2) for various clients, providing recommendations for improved cybersecurity posture.• Assisted in policy development, incident response planning, and project management tasks for 70+ stakeholders.• Reviewed and analyzed 500+ documents, conducted client interviews, and mentored interns and new hires.

• Consulted with clients to assess IT service needs and created work requisitions.• Designed websites, coded, and performed IT maintenance for small businesses.• Troubleshot technical issues for clients, both hardware and software.• Organized team events, led internal training sessions, and handled administrative tasks.