Jigna Patel Email & Phone Number

Ahmedabad, Gj, In

Bengaluru, Karnataka, India

Ahmedabad Area, India

Ahmedabad

 Experiencing in Centralized Controlled CISCO working environment. Hands on experience on Cisco 7609, Nexus 7000,5596 switches, catalyst 2960 switch, ASR 5000,ASA 5585 and configurations during project enhancement. Interact with Escalation and Engineering team(s) as required to resolve customer issues.

Pune

 Providing solution to the customer. Ensuring SLA. Responds to tickets opened by routine alarms and network issues.ï‚· Accesses specific customer process information to identify appropriate problem-resolution procedures and contacts.ï‚· Remote accesses into customer networks following customer-specific procedures toconfirm connection and power.ï‚· Works with customer to perform troubleshooting of outages to determine if issue istelecom, power, cabling or equipment-related issuesï‚· Opens a ticket with the designated phone company for telecommunications-relatedissues. Follows established Telco procedures. Notifies customers" help desk of Telcoticket status.ï‚· Continues to drive issues with the telecommunications company to ensure timelyresolution of customers network outage. Follows escalation procedures for the Telcowhen issues are not being resolved.ï‚· Maintains communication with the customer throughout the problem resolution process ofactions taken.ï‚· Verbally communicates escalation issues impacting targeted response times tomanagement.ï‚· Updates ticket status in Network Operating Center systems.ï‚· Manually opens tickets as necessary. Identifies and communicates Automatic TicketGeneration system malfunctions to Lead Technicians.ï‚· Follows established internal escalation procedures to assign non-routine or equipment-related tickets to higher-level Customer Support Technicians.ï‚· Coordinates after-hours testing for customers. Arranges and communicates testing timesto customer, NOC personnel and Telco’s.ï‚· Serves as backup to higher level Techs by responding to inbound customer, partner, vendor or 3rd party calls as necessary.ï‚· Updates the NOC with temporary changes in customer notification procedures. Reportscustomer contact information errors to Lead Technician for customer.ï‚· Displays proficiency in the utilization of company systems and diagnostic tools.

Gandhinagar

 Experiencing in Centralized Controlled CISCO working environment. Generic evolution of routing and switching equipments for new implementations. Hands on experience on Cisco 2821, 1751, 3845 catalyst 3560, 4507 and configurations during project enhancement. Analyze the service level of whole GSWAN network contains 225 talukas and 25 districts. Designing and manipulating the IP schema of versatile and expanding GSWAN network. Redesign the complex connectivity or find and remove the bottle-neck if exists. Graphical analysis of network elements by SNMP monitoring tool for real time monitoring. Experienced in using SNMP network monitoring tool (Concord E-health version-6.0) and its working behavior, maintenances. Experience of Discovering Elements, Organizing elements into groups, making available the reports to internal users as well as customers via its web interface, ensuring that the Web-interface would be able to provide a conformable level of information access security. Participate and monitor the trial runs of the network by the GSWAN operator & submit the report Ensuring network availability and SLA. Ensure the monitoring of SLA monitoring done by SWAN operator Submit Weekly Monthly and Quarterly SWAN performance report to Gujarat SWAN. Prepare network health report, usage audit report and proactive monitoring reportPROJECTS HANDLED/PARTICIPATED GSWAN Enhancement (Phase-II)• GSWAN has started a procedure of enhancement of the Taluka nodes and MS Building nodes .I am involved in this project since it has initiated.• As a part of enhancement team, we have designed a network diagram of Taluka node,IP Schema,VLAN Solution,Configuration,Hardening Policy, routing and switching solutions, inter/intra connectivity of districts.• This activity has developed a lot technical strength and attention to details of minor project activities.

Gandhinagar

 Experiencing in Centralized Controlled CISCO working environment. Generic evolution of routing and switching equipments for new implementations. Hands on experience on Cisco 2821, 1751, 3845 catalyst 3560, 4507 and configurations during project enhancement. Analyze the service level of whole GSWAN network contains 225 talukas and 25 districts. Designing and manipulating the IP schema of versatile and expanding GSWAN network. Redesign the complex connectivity or find and remove the bottle-neck if exists. Graphical analysis of network elements by SNMP monitoring tool for real time monitoring. Experienced in using SNMP network monitoring tool (Concord E-health version-6.0) and its working behavior, maintenances. Experience of Discovering Elements, Organizing elements into groups, making available the reports to internal users as well as customers via its web interface, ensuring that the Web-interface would be able to provide a conformable level of information access security. Participate and monitor the trial runs of the network by the GSWAN operator & submit the report Ensuring network availability and SLA. Ensure the monitoring of SLA monitoring done by SWAN operator Submit Weekly Monthly and Quarterly SWAN performance report to Gujarat SWAN. Prepare network health report, usage audit report and proactive monitoring reportPROJECTS HANDLED/PARTICIPATED GSWAN Enhancement (Phase-II)• GSWAN has started a procedure of enhancement of the Taluka nodes and MS Building nodes .I am involved in this project since it has initiated.• As a part of enhancement team, we have designed a network diagram of Taluka node,IP Schema,VLAN Solution,Configuration,Hardening Policy, routing and switching solutions, inter/intra connectivity of districts.• This activity has developed a lot technical strength and attention to details of minor project activities.

Ahmedabad

 Hands on experience on Cisco 2500, 2600, 2800 series routers and 2950, 3560 switches. Dealing with configuration and troubleshooting of above routers and switches.

Ahmedabad

 Providing value added services such as repairing, troubleshooting & testing of the Tape Drives. Dealing with UNIX, Novell based testing & quality control. Handling servicing of HP 1536, 1537, 1599, SONY 2000, 4000, 7000, 9000, SEAGATE & DLT tape drives. Executing QA testing of all tape drives including parts like pulley, mechanism, capston motor, mother board, etc.

Ahmedabad

Working as System Administrator for the Client Network and also provide L2 support for the client’s multi site network’s issue on site connectivity, troubleshooting n/w problems.Configuring the systems, switches, also provide support for Operating system, software and hard ware problems.