Jigna Patel Email & Phone Number

Toronto, On, Ca

Toronto, Canada Area

• Provided extended support to finalized suitable EC2 instances sizing guide (EC2 type, JVM tuning, RDS size) based on application’s requirements• Created AWS SSL certificates and SMTP IAM Roles for configuring AWS SES (Simple Email Service) services for Atlassian applications and JFrog Artifactory• Experienced in writing python script using boto3 library to automate collection of data (all AWS security controls) from multiple AWS accounts• Mapped all AWS controls with NIST controls and provided recommendations based on data analysis for Identity and access management, logging, monitoring and networking• Created technical report with all the finding about AWS security controls• Experienced in using Pivotal Cloud Foundry (PCF) CLI for deploying node.js and spring boot applications• Worked in automation, setup and administration of build and deployment CI/CD tools such as git, Jenkins, sonar and JFrog Artifactory, and integrated with build automation tools like Maven, npm for building of deployable artifacts (JAR, WAR & EAR) from source code • Created AppSpec in existing AWS runner pipeline for data ingestion in AWS S3 bucket and adding metadata in to AWS DynamoDB table• Hands on experience in writing Jenkins declarative scripts, Step Functions, CloudWatch event and lambda functions to execute daily job and back-fill data ingestion from third party application to the S3 bucket• Experienced with event-driven and scheduled AWS Lambda functions to trigger various AWS resources• Proficient in writing Cloud Formation Templates (CFT) in YAML and JSON format to build the AWS services with the paradigm of Infrastructure as a Code• Created Ansible playbook for monitoring applications services like EC2 instance, RDS, ALB, EBS volume in Datadog tool and also configured and deployed Atlassian suite of applications (Jira, Bitbucket, Bamboo and Confluence) using ansible roles

Bangalore

Project: SAP-Hybris: CEC Support & Application Management• Extend 24x7 operation support (10000+ Linux Virtual Machines) for Hybris applications in order to keep approximately 300+ customers’ large scale web sites alive through monitoring tools and using ticket management system• First point of contact for customers and internal teams looking for support on Hybris Cloud infrastructure such as Major Incidents and Escalations during deployment• Responding to alerts in a timely fashion as per the pre-defined priority levels and maintain Service Level Agreement (SLA’s)• Experience of ITIL-based processes/procedures (Incident, Change & Problem Management)• First point of contact for customers and internal teams looking for support on Hybris Cloud infrastructure such as Major Incidents and Escalations • Collaborated with cross functional teams and vendors to create a quality root cause analysis to minimize repeat failures• Monitoring, maintaining and managing of tickets, email and calls• Identify, research and resolving of IT Infrastructure across server, storage, database and network • Working understanding of remote connectivity software( RDP, Citrix, fort client SSL VPN and Cisco VPN)• Restart and turn on/off virtual Machines in VMWare and resolve kernel related issues on the host• Manage the host resources/virtual machine resource allocation such as CPU, memory and Disk expansions • Perform server restarts/rolling restarts in the Hybris Commerce Cloud environments like Production and staging• Troubleshoot, diagnose and resolve issues related to Clock Offset, Host/Backoffice/HMC down, SSH login, LAN/WAN, Inbound/Outbound Port, Routing issues and NRPE issues on the host.• To manage and maintain SSL Certificates installed on customer websites • User Access Management Support (Microsoft Active Directory, FreeIPA, RSA, VPN account), Commerce 1.2 & 1.1 (Sydney and Boston datacenter) and assigning them the appropriate role groups

Bhubaneshwar Area, India

Intern at eKutirVeggie Health and Urjaa Samadhan Project• Collected requirements by interviewing end users and prepared software requirement specification • Translated requirements of users into workable models such as UML documents• Worked with both customer and development team members to write user define goals, document requirements and analyze business functions • Took part in the User Acceptance Testing and took customer’s feedback to fill the gapsCrop Planning Tool Project• Performed resource gap analysis of existing system and provided suggestions based on results• Tested each functionality of the crop planning tool and validated the tool with proper data

Intern at Biotechnology Department, AAU• Created PHP website using PHP based framework• Experienced in creating website layout/user interface by using standard HTML/CSS/JavaScript/JQuery practices• Worked on UML(Unified Modeling Language) diagram • Back end development and maintenance of website using PHP and MySQL

Master'S Degree, Information And Communication Technology, 7.86

Bachelor Of Technology (B.Tech.), Information Technology, 7.23

Activities and Societies: cultural activity,Ladies representative (LR),Participated in cultural program and sports activity