SUMMARY OF SKILLS AND EXPERIENCEProfessional Skills and Experience: Highly proficient IT Framework skills especially Change, Problem, Incident and Asset Management and vast experience in CMDB projects. Detailed understanding of ITIL principles, and the practical application of these standards Highly experienced in running weekly CAB meetings, managing Problem Management workshops and conducting PIR sessions for high impact IT incidents. Highly experienced in running Change Management workshops and providing ITIL Process training Intimate knowledge of leading ITSM practices, procedures and quality standards Highly proficient in design, development, implementation, and management of ITSM systems Highly experienced in ITSD functions and ample experience with ITSD improvement initiatives. Highly experienced in Vendor Management and Third Party Service Providers Highly experienced in working with Data Centre Service Providers such as IBM Adept at conducting research into service issues, best practice models, and methodologies Highly skilled at interpreting business requirements and developing innovative solutions. Highly developed written and oral communication skills including Policy and Process document writing and Knowledge Base building. Expert analytical and problem solving skills Proven results & quality orientation Thorough understanding of enterprise IT environments, operations and services. Deep knowledge of, and experience with, industry standard applications and operating system Solid working knowledge of current and emerging technologies, across a wide variety of disciplines Proven ability to effectively prioritize and execute tasks in a high-pressure environment Able to liaise with internal and external parties at all organisational levels Persuasive, encouraging, and diplomatic, with strong conflict resolution skills Highly developed collaboration skills Exceptional customer focus and service ethics
Listed skills include It Service Management, Business Analysis, Problem Management, Service Delivery, and 16 others.