Jignesh J Patel Email & Phone Number

Victoria, Australia

Oracle Fuaion (Finance, HR and Procurement) implementations within local government structure

Australia

Working on one of the key health care projects, which will set up a benchmark.....

Content transformation project Consulting and developing key strategies to mintaining structure, assets( image, video, multimedia content etc ) and processess with new ERPParticipating to resolve complex cross functional scenarios to reduce duplicity, fast track processes and defining trackers/ content mapping

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Working on current SAP - JD Edwards (Finance, S&G, Project systems) transformation project to standardise global portfolio

Brisbane, Queensland, Australia

Participated and contributed to validate and moderation of learning resources.(Transformation from heavily customised legacy SAP to S4/HANA)

Melbourne, Australia

Designing and developing training courses and supporting materials for financial operations.Training and post/go live hyper care support.Consulting to key business users for financial reporting and processes.Maintaining strong stakeholder management/relationship and coordination in multinational work culture.Participating in workshops, consultations and.

Global

• Participated in requirement analysis and gathering.
• Consulted / Participated in new cross-application process designing, functional testing/UATs and impact analysis.
• Documented business requirement, user stories, and as-is business process to map out to-be process.
• Assisted to deliver complete cross-functional training to a diverse audience.
• Coordinated with the project team, business process owners and functional analysts.

Australia

• (Additionally worked as a BA/change analyst in a couple of small sub-projects)Responsibilities:
• Successfully delivered nationwide complete end to end training.
• Developed & validated manuals, process diagrams, e-learning, and QRGs.
• Consulted for training analysis, design, signoffs, and delivery plan.
• Assisted to capture and define functional requirements and new cross-application processes.
• Assisted to develop and perform UATs and ad-hoc change requests.

• Supported training and roll out of new incident management application system project.
• Developed instructional materials. (system and ITIL processes)
• Coordinated and distributed workload during the migration phase.
• Assisted functional and technical analyst to roll out resolution test plan of complex issues as per requirements.
• Reported daily/weekly activities and incident statistics to program/project team.

• Maintained and documented incident/query management process.
• Developed instructional manuals, e-learning, and draft test scripts.
• Facilitated and delivered system and process change training.
• Supported coordination, scheduling, negotiation & resourcing activities to clients, vendors, offshore/onshore team and contractors.
• Tested resolutions, workarounds, and changes using test/training and live system to ensure optimum results.
• Assisted to analyse new alternatives based on consultation with process owner, stakeholders, functional team and management.

• Supported content management and integrated mission-critical reporting & publishing applications.
• Facilitated refresher and ad-hoc training to end users.
• Analysed, gathered and documented/updated business/functional requirement, training and process manuals.
• Liaised to UATs to ensure functional specifications meet needs.
• Extracted data from SQL and Oracle database to generate monthly activity and statistical reports.

• Supported clients by acting as an escalation point for severity 1 and 2 incident of application suits.
• Managed incidents through JIRA (ITIL) following escalation, change control management, task categorization, SLA etc.
• Tested and validated data post successful data migrations.
• Facilitated vendors, third party support and contractors.
• Documented process steps for further troubleshooting and future reference.
• Acted team leader in absence of team leader.

• User administration/management of more than 1000 users.
• Provided training and support to use software, web portals and LMS suites.
• Assisted to create/design courses and learning materials using various tools.
• Monitored database, server backups, and system load to find out a possible alternative for performance improvement.

Pg Diploma Business Info. Systems (Project Management Specialisation), Project Management

Masters Of Information System, Project Management, Business/Process Analysis/Mapping/Reengineering, Info System, Project Costing

Bachelor Of Information Technology, Information Technology