Jignesh Khare Email & Phone Number

Gandhinagar, Gujarat, India

US Based records retrieval position that involves legal matters

Florida, United States

• Handling a team that extracts the data for Foreclosure, Trustee Sales, Lis Pendens & REOs from Govt. & court search engines and websites. The data is very detail-oriented and cross-verified with supported documents. • Maintaining Quality Checks and Parameters • Maintaining T.A.T. (Turn Around Time) • Responsible for urgent assignments as well• Responsible for software installations at domestic and offshore systems

Ahmedabad, Gujarat, India

Customer care manager• Maintaining effective and prompt customer service • Managing Available Resources and Team Management • Was responsible for preparing Training Materials and updating it in timely manner • Providing additional support to the Transition Team• Preparing measurable Service Level Protocols • Responsible for the Follow-up of delivery schedules and SLAs • Managing Daily Operations of Customer Service • Organizing Quality Improvement meetings and setting up new parameters of an individual team member based on the feedback & daily reports • Ensuring the smooth functioning of each client • Preparing the progress reports of the team members • Performing appraisal meetings with the management & team members • Continuously Auditing Process Workflow as per the SLA’s and KRA’s. Performing Performance Improvement meetings with Management and Employees bothTechnical Support Head - All activities/ roles were with the help of remote support software.• Maintaining prompt technical support for the internal customers (Transcriptionists)• Taking care of Installation and trouble over the call and chat with internal customers.• With appointment adherence taking care of clients (Clinics and Hospitals) software installation, troubleshooting, and required data transfers with the help of remote support software.• Also responsible for the system purchases for the internal customer and the server at the client's end.

Gandhinagar, Gujarat, India

• Responsible for Process Excellence and increasing sales figure• Providing guidance and on job training to new team members • Maintaining Performance and Quality parameters • Reporting was included with the maintenance of sales reports and sales tracker