Jignesh Patel Email & Phone Number

Ahmedabad, Gujarat, India

Pune, Maharashtra, India

• Orchestrated and guided a team of infrastructure operation Engineers (team size:15+) L1/L2/L3, providing mentorship and leadership. • Design and execute short and long-term strategic plans to assure infrastructure capacity attains current and future needs.• Develop, execute, and oversee procedures, policies, and related training plans for project management and infrastructure administration.• Manage and establish priorities for maintenance, design, development, and analysis of entire infrastructure systems inclusive of LANs, WANs, internet, security, and wireless implementations.• Conduct research and recommend changes in services, products, protocols, and standards to support development efforts and infrastructure procurement.• Define and manage IT Disaster Recovery (DR), Business Continuous Plan (BCP) Strategy for the organization.• Define software and hardware standards in collaboration with stakeholders and owners.• Oversee operational costs and conduct near along with long-term financial estimates for expanded functionality and user base.• Negotiate with outsourcers, vendors, and contractors for infrastructure-specific products and services secure.• Lead the hiring training development processes and define KPI/KRA for the infrastructure teams. • Led efforts in achieving SOC 2 / ISO 27001 security certification, developing comprehensive documents, policies, and procedures. • Mentoring the Cyber Security team to ensure Security levels on the network, infrastructure, and servers are maintained and executing a robust security strategy. • Assist clients in designing, configuring, and implementing new/upgraded IT Infrastructure Projects for improvements.

Vadodara, Gujarat, India

•Oversaw 1000+ Citrix VDI Desktop Infrastructure connected via Windows Servers in 2008 2012 2016,and 2019.•Collaborated to Monitored, managed, and troubleshoot over 1000+ Windows servers usingLogicMonitor hosted on VMware, Hyper-V, Nutanix, and Citrix Virtual Environment to support systemadministration.•Played a key role in Window patching and Patch management for window servers through SCCM.•Oversaw the monitoring Service Desk ticketing for level 2 issues, act and remediate them immediately.•Configured, monitored, and troubleshoot Citrix VDI and Window Servers hosted on Nutanix HCIthroughPrism Console.•Led and successfully completed upgrade project around 500+ Windows Servers from Servers2003,2008 to Servers 2012, 2016, and 2019.

Tampa, Florida

•Played a crucial role in the System team, overseeing the management of three Data Centerswith Windows Server 2012 R2 and 2016 Hyper-V Virtualization, Replication, and Windows FailOverclustering, connecting over 300+ servers.•Oversaw installed, configured, and managed SCCM 2016 for key tasks such as OSD,PatchManagement, Endpoint Protection, Service Desk, and Application Management.•Demonstrated expertise in monitoring, managing, and troubleshooting 300+ servers and productionsites using SCOM and SCVMM, resulting in minimal >3% downtime.•Oversaw and managed seven SCDPM 2016 servers for enterprise-level backup and restore for Hyper-V, SQL, and physical host servers.•Utilized strong administrative skills to effectively manage the Office 365 console, ensuring smoothlicensing, activation, and permission processes for users.•Proficiently handled the administration and management of the Microsoft Azure console to overseevirtual machines, Backups, and other cloud-hosted services.•Demonstrated strong scripting abilities by writing and deploying customized PowerShell Scripts forvarious automation tasks, including file transfer, reporting, and task scheduling.•Actively participated in the Bi-weekly maintenance task responsible for the upkeep of Windows serverhosts, clusters, and Web Server farms.•Successfully installed, managed, and configured Dell MD series Storage for backup storage,ClusterShared Volumes (CSV), and monitoring storage for low space.

Tampa, Florida

Banglore

Tampa/St. Petersburg, Florida Area

Monmouth Country, Nj Usa

Ahmedabad Area, India