Jignesh Raval Email & Phone Number

Ahmedabad, Gujarat, India

Technical Support and Program Management Professional | Expert in Navigating Complex Technical Issues | Dedicated to Enhancing Customer Experience for Enterprise Clients | Proven Track Record in Delivering High-quality Support Solutions | Skilled in Program Management and Strategic Customer Engagement | End-to-End AI Process Enablement, AI-enabled Product Development, and Advanced Business Intelligence Reporting based on Predictive Analytics

Ahmedabad, Gujarat, India

• Oversee and successfully execute web development projects across diverse industries such as Automotive, Healthcare, Finance, Hospitality, and more.• Ensure adherence to project scope from the proposal stage to technical implementation, including integration of various APIs, Opensource platforms, and UI kit frameworks, culminating in timely project delivery.• Possess a comprehensive understanding of front-end technologies, web architecture, and integration components. Collaborate effectively with internal and remote teams to design, develop, and implement projects.• Develop meticulous project plans, closely monitor progress, and lead regular project team meetings to review achievements. Align project objectives with company goals and ensure clear communication of objectives to the project team.• Work closely with the Web Development team to optimize resource utilization. Monitor all project issues, escalating as necessary. Maintain up-to-date project status reports for management and clients.• Create comprehensive documentation outlining project scope, functionality, and user manuals. Ensure adherence to quality standards for all delivered projects.• Manage day-to-day operations of the customer support department. Address escalated customer support issues promptly and effectively. Implement customer support processes to enhance overall customer satisfaction.• Formulate and revise customer support policies, actively promoting their implementation. Regularly update the team on product updates, procedural changes, and industry trends.• Analyze support statistics and prepare detailed reports to identify key findings.• Meet or exceed SLA-defined completion targets set by the organization, ensuring over 90% customer satisfaction.

Ahmedabad, Gujarat, India

• Develop and oversee comprehensive project plans, ensuring clear objectives, timelines, and deliverables.• Define project schedules, establish milestones, and effectively allocate and manage resources to ensure timely progress.• Successfully handle multiple projects concurrently, prioritizing tasks and resources accordingly.• Maintain a well-organized project calendar and regularly report project status to management.• Foster continuous improvement within the team by implementing and promoting best practices.• Collaborate with cross-functional teams to execute projects seamlessly, fostering effective communication and coordination.• Proactively identify and resolve issues, providing technical guidance to the team in addressing complex functionalities.• Coordinate with internal and external clients, actively seeking and developing innovative solutions to challenges.

Ahmedabad, Gujarat, India

• Develop comprehensive project plans, outlining key objectives, tasks, and timelines.• Define project schedules, establish milestones, and effectively allocate and manage resources to ensure adherence to the schedule.• Proactively identify and resolve issues that arise during the project lifecycle, providing technical guidance to the team in resolving complex functionality challenges.• Monitor production processes and ensure the delivered output meets customer standards of quality.• Foster strong partnerships with customers, ensuring their needs and expectations are met throughout the project.• Regularly communicate with customers to gather feedback and address any concerns or issues that may arise.• Continuously assess and improve production and quality processes to enhance customer satisfaction.• Collaborate closely with internal teams to ensure seamless project execution and successful delivery.

Ahmedabad, Gujarat, India

• Assume overall responsibility for the direction, coordination, and evaluation of the unit, actively collaborating with the Senior Manager to establish daily targets and assign duties.• Organize and facilitate team meetings, ensuring effective communication and coordination across different projects.• Monitor and ensure team members prioritize their work duties effectively, and complete tasks within the designated timelines.• Provide assistance and guidance to team members when they encounter challenges or require support with their work.• Foster a collaborative and supportive team environment, encouraging knowledge sharing and learning opportunities among team members.• Recognize and acknowledge team members' contributions and achievements, fostering a positive and motivated work atmosphere.• Regularly assess team performance and identify areas for improvement, implementing strategies to enhance productivity and efficiency.• Foster open lines of communication, actively listening to team members' concerns, ideas, and suggestions.• Promote a culture of continuous learning and growth within the team, encouraging professional development opportunities.

Ahmedabad Area, India

• Develop front-end projects utilizing HTML, CSS3, and jQuery to create engaging and responsive user interfaces.• Manage the programming work within Content Management Systems (CMS) for efficient project implementation and maintenance.

Me - Master Of Engineering, Computer Engineering, 8.28

Be - Bachelor Of Engineering, Information Technology