Jignesih Talajia Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai Area, India

Mumbai Area, India

• Planning and budgeting of volumes to be executed in the region• Sourcing and contracting of infrastructure/ property directly and through third party across West India. • Managing relationships of contracted parties to ensure mutual profitability and mitigating risks.• Negotiate commercials with clients/brokers and to ensure deliverables are met within assigned budgets.• Facilitate and conduct infrastructural appraisals and audit and identify the infrastructural and technical shortfall with respect to requirements.• Manage Technical Audits – scheduling, training and monitoring external agencies and ensuring quality output.• Work with internal and external teams to ensure the technical and operational requirements are completed within the established timelines.• Managing, training and motivating staff for meeting contracting targets.• Training the staff on the policies, procedures and practices required for quality delivery of the project.• Execute and monitor the test delivery of the region.• Resolve any technical or operational issues during the test delivery. • Conduct audits and DVR monitoring at the venues to ensure quality delivery.• Approving emergency expenses through Imprest account. • Manage the logistics for material required for executing the test delivery.• Preparing weekly and monthly MIS for the project to be shared with stake holders.• Invoicing and payments to partners.

• Heading the NCAT (National Corporate Accounts Team) in West, managing operations activity for the complete West region in co-ordination with 15 Sr. Executives. • Preparing monthly productivity metric to review the overall performance in the region. • Coordinating with the corporate office for the daily regional operational issues • Coordinating between different cities in West and implementing plans on executing an event for a client• Classifying opportunities to enhance & improve execution through execution log & conducting root cause analysis of various issues.• Developing the scope & the objective of projects to meet cost impacts such as project execution cost, customer satisfaction, etc. • Monitoring all operation activities through various platforms such as monthly meetings with all Sr. Executives, Executives, higher level management (General Manager & above).• Conducting regular meetings with the top corporate clients of the region.• Liaising with key stakeholders in the business about operational realities and raising relevant issues to reach a win-win situation.• Reviewing processes & policies to identify areas with aim of reducing operational cost.• Assessing cost & benefit to ensure plans and actions are commercially worthwhile

Mumbai & Pune

• Developed the scope & the objective of projects to meet cost impacts such as AHT and FTE, FCR, service levels and operational SLA, customer satisfaction, etc. • Coordinated between UK and Mumbai for Ecare & Pay As You Go department.• Categorized opportunities to enhance & improve processes through issue logs & conducting root cause analysis of various Call drivers; interacting with other business functions and within team. • Managed post implementation review as:• Undertaking objective & qualitative impact assessment.• Publishing & communicating the review results & measure it against what the desired objective.• Closing issues in case of any further identified gaps; handover to the respective stakeholder.• Handled a team of 7 New Hires and trained them on Call Taking techniques and also assured their Quality scores reached the operations floor expectations. Assisted new advisors to come up the learning curve.• Generated reports on daily quality scores and monthly business reviews for the process.• Participated in focus meet with various stakeholders to improve customer satisfaction.

Bachelor Of Commerce (B.Com.), International Marketing

Education record