Jignesh Sharma Email & Phone Number

Plainfield, Illinois, United States

Plainfield, Illinois, United States

✅Full Life-Cycle Recruitment: Conducted full life cycle recruitment for technical positions, including sourcing, screening, interviewing, and hiring for a wide range of roles, from entry-level to executive positions.✅Sourcing & Pipeline Building: Developed and maintained a strong pipeline of candidates through a variety of sourcing methods, including job postings, social media, professional networking, and employee referrals.✅Candidate Assessment: Conducted initial candidate assessment and screening, including reviewing resumes, conducting phone and video interviews, and administering technical assessments to evaluate candidate fit.✅Collaboration with Clients/Hiring Managers: Worked closely with hiring managers to understand their technical requirements, develop job descriptions, and establish an efficient recruitment process to fill open positions quickly.✅Candidate Experience: Provided a positive candidate experience, including timely communication and feedback throughout the recruitment process, to ensure that candidates were engaged and had a positive impression of the company.✅Candidate Onboarding: Collaborated with HR and hiring managers to ensure that new hires had a smooth onboarding experience, including completing all required paperwork, providing relevant training and resources, and ensuring that new hires were integrated into the team.✅Reporting & Analytics: Maintained accurate and up-to-date recruitment data, including tracking candidate progress, monitoring recruitment metrics, and generating reports to inform recruitment strategies.✅Recruitment Compliance: Maintained compliance with relevant laws and regulations, including EEOC guidelines, OFCCP regulations, and state and federal employment laws, ensuring that recruitment practices were fair, ethical, and legally compliant.

✅Provided exceptional customer service via chat to customers of a telecom client for both sales and service inquiries, ensuring that their needs were met in a timely and effective manner.✅Consistently exceeded performance metrics, including response time, resolution time, and customer satisfaction ratings, through a combination of product knowledge, communication skills, and attention to detail.✅Collaborated with cross-functional teams, including sales and technical support, to ensure that customer needs were addressed and resolved in a timely manner.✅Utilized a range of tools and systems to manage customer inquiries, including chat software and various telecom-specific applications.✅Proactively identified opportunities to improve customer experience and shared feedback with relevant stakeholders to drive continuous improvement.✅Participated in ongoing training and development programs to stay up-to-date with the latest product and service offerings and to enhance skills related to customer service, sales, and communication.

✅As a Customer Service Executive for a Digital Banking client, I provided exceptional service to customers via email and calls, ensuring that their needs were met in a timely and effective manner. My primary responsibilities included assisting customers with account-related issues such as account freeze/un-freeze, transactions, and updating documents.✅Utilized a range of tools and systems to manage customer inquiries, including email platforms, CRM software, and other banking-specific applications.✅Resolved complex customer inquiries and complaints by researching and analyzing account information, escalating issues to relevant departments when necessary, and providing timely updates to customers.✅Maintained accurate and up-to-date records of customer interactions and inquiries, ensuring that all relevant information was documented in the appropriate systems.✅Assisted customers in navigating Digital Banking platforms and applications, providing guidance on how to perform transactions, access account information, and troubleshoot technical issues.✅Stayed up-to-date with changes to Digital Banking policies and procedures, communicating updates and changes to customers as needed.✅Contributed to a positive team culture by providing support and assistance to colleagues, sharing knowledge and best practices, and promoting a collaborative work environment.✅Demonstrated flexibility and adaptability by working across different shifts and handling fluctuating call volumes, ensuring that customer inquiries were addressed in a timely manner.