Jihad Saad Email & Phone Number

Dubai, Ae

United Arab Emirates

Provide technical support for airport systems, including ticketing kiosks, check-in systems, and POS terminals,ensuring smooth passenger experiences.•Troubleshoot hardware and software issues, minimizing downtime and enhancing operational efficiency.•Collaborate with IT teams to monitor and maintain infrastructure security and functionality.•Successfully resolved over 90% of technical inquiries on the first attempt, improving user satisfaction.•Ensured compliance with security protocols by identifying and reporting breaches or suspicious activities.

•Installed and configured computer hardware, operating systems, and applications.•Monitored and maintained computer systems and networks, ensuring safety and performance.•Diagnosed and troubleshooted technical issues, obtaining necessary components for repairs.•Managed project timelines and maintained software license records.•Oversaw inventory of equipment and supplies.•Communicated effectively in English and collaborated with team members.• Worked well under pressure and continually pursued professional development.

•Increased operational efficiency by 20% through system optimization and process improvements.•Entered product data and managed inventory systems, ensuring data accuracy and streamlined reporting.05/2020 – 01/2021•Designed and implemented CCTV systems to bolster security, coordinating closely with the in-house securityteam.

• POS Management: Proficient in managing POS systems, including item entry, pricing, inventory,and barcode creation.03/2019 – 09/2020• System Installation and Support: Successfully installed and configured POS systems, providingongoing support and troubleshooting.• Inventory Management: Efficiently managed inventory, ensuring accurate levels and streamlinedprocesses.• Technical Expertise: Skilled in troubleshooting hardware and software issues, maintaining the ITinfras

•Entered product and inventory data, ensuring accuracy across systems.•Used barcode reader to assign barcodes and maintain item descriptions for reporting

Bachelor'S Degree In Information Technology, 2.9

Diploma Of Education, Preparation For Comptia A+ Certification, 90%

Diploma Of Education, Os, Software, Security And Operational Procedures, 78%

Diploma Of Education, Hardware And Software Troubleshooting, 81%

Microsoft Azure Active Directory Certification Training Course, Microsoft Azure

Associate'S Degree, Network Basics And Security

Training, Itil Foundation 4

Itil