Jihad Saad Email and Phone Number
•Dedicated IT TechnicianA highly skilled IT professional with a Bachelor’s degree in Information Technology and Computer Science, complemented by over fiveyears of experience in IT support, technical troubleshooting, and systems administration. Proficient in managing IT systems, POSsystems, CCTV installations, and cloud environments across diverse sectors such as airport services and retail. Currently supportingDubai International Airport’s IT infrastructure, enhancing passenger experience through efficient management of ticketing and check-inkiosks, information kiosks, and mobile applications.Certified in Microsoft Azure, CompTIA, Cisco, IBM, and ITIL, demonstrating a commitment to professional growth and technicalexcellence. Expertise includes server administration, Active Directory management, network security, hardware and softwaretroubleshooting, and cloud platform operations. A results-oriented professional who thrives in fast-paced environments, ensuringrobust system performance, user satisfaction, and continuous service improvement.
Dubai Airports
View- Website:
- dubaiairports.ae
- Employees:
- 9006
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Dubai International Airport Customer ServiceDubai AirportsDubai, Ae
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Dubai International Airport Customer Service / Technical SupportDubai Airports Apr 2022 - PresentUnited Arab EmiratesProvide technical support for airport systems, including ticketing kiosks, check-in systems, and POS terminals,ensuring smooth passenger experiences.•Troubleshoot hardware and software issues, minimizing downtime and enhancing operational efficiency.•Collaborate with IT teams to monitor and maintain infrastructure security and functionality.•Successfully resolved over 90% of technical inquiries on the first attempt, improving user satisfaction.•Ensured compliance with security protocols by identifying and reporting breaches or suspicious activities.
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Executive - It SupportBilad Al Shaam Jan 2021 - Feb 2022•Installed and configured computer hardware, operating systems, and applications.•Monitored and maintained computer systems and networks, ensuring safety and performance.•Diagnosed and troubleshooted technical issues, obtaining necessary components for repairs.•Managed project timelines and maintained software license records.•Oversaw inventory of equipment and supplies.•Communicated effectively in English and collaborated with team members.• Worked well under pressure and continually pursued professional development. -
Technical Support And TroubleshootingHypermarket May 2020 - Feb 2021•Increased operational efficiency by 20% through system optimization and process improvements.•Entered product data and managed inventory systems, ensuring data accuracy and streamlined reporting.05/2020 – 01/2021•Designed and implemented CCTV systems to bolster security, coordinating closely with the in-house securityteam. -
Pos Systems And It Infrastructure ManagementBit System Inc Mar 2019 - May 2020• POS Management: Proficient in managing POS systems, including item entry, pricing, inventory,and barcode creation.03/2019 – 09/2020• System Installation and Support: Successfully installed and configured POS systems, providingongoing support and troubleshooting.• Inventory Management: Efficiently managed inventory, ensuring accurate levels and streamlinedprocesses.• Technical Expertise: Skilled in troubleshooting hardware and software issues, maintaining the ITinfras -
Data Entry SpecialistHypermarket Jul 2018 - Jan 2019•Entered product and inventory data, ensuring accuracy across systems.•Used barcode reader to assign barcodes and maintain item descriptions for reporting
Jihad Saad Education Details
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Al-Nasr Technical University2.9 -
MicrosoftMicrosoft Azure
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Network Basics And Security -
Itil Foundation 4 -
Itil
Frequently Asked Questions about Jihad Saad
What company does Jihad Saad work for?
Jihad Saad works for Dubai Airports
What is Jihad Saad's role at the current company?
Jihad Saad's current role is Dubai International Airport customer service.
What schools did Jihad Saad attend?
Jihad Saad attended Al-Nasr Technical University, Comptia Tech Career Academy, Coursera, Coursera, Microsoft, Cisco Networking Academy, Udemy Alumni, Udemy Alumni.
Who are Jihad Saad's colleagues?
Jihad Saad's colleagues are Maratib Ali, Hanzala Bilal, Sohaib Alobaid, A.c Pandi, Aftab Ali, Minu Edamadathil, Mostafa Ahmed.
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