Jihad Awwad Email & Phone Number

Amman, Jordan

Amman, Jordan

As a dedicated Quality Assurance Tester at AZ International Middle East, I played a pivotal role in ensuring the seamless functionality of services for the esteemed client, Saudi Telecommunication Company (STC).STC:• Meticulously prepared and executed comprehensive tests for new services and service changes, ensuring robust quality assurance.• Proactively identified and raised defects, collaborating closely with developers for swift resolutions, maintaining the integrity of the testing process.• Actively engaged in communication channels, participating in handover sessions to grasp business changes and align testing strategies accordingly.• Logged and managed the testing workflow efficiently using JIRA, ensuring transparency and accountability throughout the testing lifecycle.• Conducted productive meetings with business and team members, ensuring alignment and understanding to guarantee services' readiness for production.• Studied and analyzed the workflow and requirements of services, developing targeted test scenarios to validate functionality and enhance overall product quality.

Amman, Jordan

As a Manual QA Engineer at Operative Media, I played a vital role in ensuring the quality and functionality of broadcasting and multimedia services. My responsibilities included executing test cases, logging issues on Jira, utilizing TestRail for test execution, working with PostgreSQL, and actively participating in standup meetings.Operative Media:• Conducted thorough testing of broadcasting and multimedia services, executing test cases to validate functionality and identify potential issues.• Logged and tracked issues efficiently using Jira, providing detailed reports to contribute to the resolution process and enhance service quality• Leveraged TestRail for test execution, maintaining organized and detailed records of test cases and results for comprehensive quality assurance.• Utilized PostgreSQL for database testing, ensuring the integrity and accuracy of data within the broadcasting and multimedia services.• Maintained detailed documentation of test cases, results, and issues, contributing to comprehensive records for future reference and continuous improvement.• Prioritized the quality of broadcasting and multimedia services, adhering to established testing processes and industry best practices.

Amman, Jordan

As a Quality Analyst at Aspire IT Services, I played a pivotal role in multiple projects, with a primary focus on the prominent Queen Rania Award (QRA) project.QRA:• Spearheaded the planning and execution of testing strategies for new implementations and changes, ensuring the seamless delivery of new functions and updates to existing ones.• Conducted comprehensive API and database testing utilizing Swagger and SQL database, ensuring the robustness of the platform.• Employed Jira for efficient ticket management, raising and tracking issues through to resolution in daily standups.• Fostered effective communication with development teams, actively following up on raised defects to closure.• Maintained regular communication with clients, validating feedback, and actively participating in User Acceptance Testing (UAT) meetings.• Assumed a critical role in decision-making processes by providing the green or red light on website changes.• Authored and edited user manuals, contributing to improved user understanding and system usability.• Reviewed Business Requirement Documents (BRDs), offering insights to validate or invalidate reported bugs.Other Projects:• Contributed to the testing efforts of the KUN app, a mobile application, ensuring the quality of new releases across multiple smartphones and operating systems.• Actively participated in client meetings, logging and tracking bugs on Trello, and confirming the readiness of releases for production.• Utilized BrowserStack for comprehensive app testing, ensuring compatibility across various environments.

Amman, Jordan

In the role of Creative Content Writer for the Ujeeb project, I played a pivotal role in shaping and enhancing the platform's content. My responsibilities spanned creating informative answers, crafting engaging questions, conducting research, fact-checking, content proofreading, and optimizing content for SEO.Ujeeb: • Generated informative and engaging answers to diverse user queries, showcasing a deep understanding of the subjects at hand.• Developed compelling and creative questions, contributing to a dynamic and interactive user experience on the Ujeeb platform.• Conducted thorough research to ensure accuracy and credibility, incorporating fact-checking processes into content creation.• Maintained a keen eye for detail, systematically reviewing and editing content to ensure grammatical accuracy and overall quality.• Implemented SEO strategies to enhance content visibility, contributing to improved search engine rankings and platform accessibility.

Amman, Jordan

As a Call Center Representative at Extensya, I specialized in managing customer interactions and collaborating with the escalation team for the NOON company website. My role involved resolving queries, handling escalations, and ensuring a positive customer experience.Noon: • Managed a high volume of customer calls, addressing inquiries, and providing assistance in a professional and courteous manner.• Collaborated with the escalation team for the NOON company website, resolving complex issues and ensuring customer satisfaction.• Identified and resolved customer concerns promptly, showcasing effective problem-solving skills and a commitment to issue resolution.• Efficiently managed call volumes and ensured timely handling of customer inquiries and escalations.• Maintained a commitment to quality, adhering to NOON company standards and contributing to a high level of service delivery.

Amman, Jordan

As a Barista at Dali____., I provided exceptional service in crafting and delivering a diverse range of coffee orders. My role extended beyond typical barista duties, incorporating a keen focus on customer satisfaction and creating a welcoming environment.Dali____:• Meticulously prepared and served a variety of coffee beverages, ensuring consistency and quality in each order.• Fostered positive customer experiences through attentive service, personalized recommendations, and a friendly atmosphere.• Accommodated unique customer preferences, showcasing adaptability and a commitment to meeting individual taste preferences.• Worked collaboratively with colleagues to ensure smooth operations during peak hours, emphasizing teamwork and effective communication.• Thrived in a fast-paced setting, efficiently handling high volumes of orders while maintaining a high standard of service.

Amman, Jordan

As a Freelance Graphic Designer, I collaborated with multiple local businesses, crafting visually compelling designs tailored to their unique identities. I offered a range of creative services, including logo design, Press materials, and marketing collateral.Freelance: • Developed distinctive designs aligning with the individual brands and preferences of diverse local businesses.• Elevated brand identities through visually appealing logos, ensuring a strong and cohesive market presence.• Worked closely with clients, understanding their vision and incorporating feedback to deliver designs that met and exceeded expectations.• Prioritized client satisfaction, building lasting relationships and earning repeat business through exceptional design services.

Amman, Jordan

Contributed to the Ujeeb project by curating and posting engaging graphic designs on various social media platforms. Generated captivating captions to enhance content reach and visibility. Monitored SEO status through various methods to optimize website performance.Ujeeb: • Created visually appealing designs tailored for diverse social media platforms, showcasing creativity and design proficiency.• Developed and implemented engaging captions, enhancing the impact of graphic designs and fostering audience interaction.• Utilized various methods to keep a close eye on SEO status, ensuring the website's visibility and accessibility for optimal online presence.• Maintained a consistent brand image across social media platforms, aligning with Ujeeb's identity and goals.• Worked collaboratively with cross-functional teams, contributing to a unified and effective online presence.

Amman, Jordan

Efficiently managed financial transactions at JAFCO Burger King, ensuring seamless service and a positive customer experience. Collaborated with the team to maintain smooth restaurant operations.Burger King: • Handled cash registers and processed customer orders accurately.• Contributed to a positive customer experience through excellent service.• Played a vital role in maintaining smooth operations at the restaurant.• Demonstrated dedication to customer service and effective teamwork.

Bachelor Of Science - Bs, Computer Software Engineering, 79.6%

Activities and Societies: Programming Club Member, Graphic Design Workshop Participant, Film Appreciation Club Member.I pursued a degree.

High School Diploma, High School/Secondary Diplomas And Certificates, 73.5%

Activities and Societies: Graphic Design Workshop, Charity Program, Community Volunteer.Completed high school with a specialization.