Jihad Fattah Email & Phone Number

Dallas-Fort Worth Metroplex

• Ability to develop and maintain strong working relationships across functional boundaries (Compliance, QA/QC, Technology, Accounting, Finance, Appraisal) and at all levels of the company• Select and apply appropriate statistical, machine learning, and computing methods to large-scale, high-dimensional, and streaming data• Develop, implement and execute policies and procedures to ensure compliance with all regulatory standards• Create and maintain real time dashboards with trending and drill down functionality for all contact center KPI’s• Analyze data contained in corporate databases to identify data integrity issues• Create Use Cases, User Stories or other required technical assets based on business requirements• Perform ad hoc database analysis and create output files for delivery to end users• Communicate reporting limitations, functionality to non-technical users• Exceptional ability to understand, analyze and solve business problems• Tracked, monitored and trended operational metrics, including identifying and proposing solutions for process improvements• Advanced skills in developing reports and presentations for large audiences and senior management• Ability to understand and interpret data from various systems• Ability to synthesize data and identify trends and opportunities• From publicly available government databases, helped deploy new marketing strategy based on demographics, migration patterns, company presence, and mortgage trends.• Proactively assist in the management of several clients, while reporting to Managers and above

• Coordinating with Charter IT to set up the new XDW MSTR hardware. • Worked side by side with Charter Communications in developing their Next Generation Data Warehouse (xDW) to allow them to provide next day analytical and reporting capability, high impact dashboards for the executives and business users, and the ability to scale to support their growth to 20M+ subscribers.• Architecting the xDW environments (Clone, sandboxes, UAT) for multi-nodal development. Creating processes for promotion and schema development with multi-stakeholders and competing priorities• Led UAT report release demonstrations with key stakeholders and Charter executives for several critical reporting marts• Managing expectations with several stakeholders (4 Charter Directors and VP) with continually changing directions and ambiguous requirements• Setting high benchmark for BI quality by creating reporting standards, naming conventions, implementing industry best practices in development, and training the team frequently to meet these standards• Implemented governing rules strategy and security strategy to improve the performance and user experience • Delivering high quality output to the VP and EVP as an individual contributor at Charter although direction and requirements had continually changed

• Ensuring quality and data integrity in the financial information and reporting deliverables provided to senior management and other users of the consolidated financial information• Design, build, test, publish, distribute, manage BI reports (e.g. SSRS, MicroStrategy, Excel, etc…)• Develop, manage and monitor daily validations and control processes such as SQL Agent Jobs• Support Analysts and Business community, including troubleshooting and issue tracking and resolution• Maintain an expert-level understanding of BI information sources and tools, including staying current with new versions of tools as required• Gather business requirements, and interpret them into practical technical solutions• Interact and coordinate with system developers and business subject matter experts on application changes, development, and deployment • Document new reports and changes to existing reports• Design and produce reporting, metrics, and analytics that reflect objectives• Research and review solutions for business needs

Irving

• Responsible for day to day operations and contribute to business process/information/technical design to improve the overall quality of the business execution• Design and produce reporting, metrics, and analytics that reflect objectives and business needs for routine generation to the organization• Create Ad-Hoc and standard reports using various reporting tools for different functional areas of the company• Serve as technical liaison between the organization and the business owners in defining, designing, and implementing data transfers, and reporting• Performing operational analysis & reporting, development of related tools used in performing analysis and improving existing processes as they relate to reporting• Troubleshoot and resolve reporting performance and data-related issues• Document new reports and changes to existing reports• Work closely with all levels of end users, including executive level staff, to quickly develop reports which will be used to make strategic business decisions

• Act as a liaison with IT and the Reporting Analyst group, coordinate and work with assigned programmer regarding the development and specifications of applications and enhancements to ensure the department’s reporting and information requirements are met• Prepare, maintain, and update system information to ensure quality control for risk management, incentive, agent level, IVR, call trends, and ad hoc reporting • Create and maintain extensive documentation on the data and reports inventory, including but not limited to data sources, calculations, selection/omission criteria and assumptions• Ensure reporting methodology aligns to documented business practices/processes and provides for clear audit trail as required• Management of reporting and analytic junior-to-mid level personnel• Ability to find commonality across reporting and data analysis demands and to lead as well as assist in efforts to reduce datasets, centralize calculations and thoroughly document related reports and data pulls to assist in change management and impact analysis• Ability to solve practical problems and deal with a variety of concrete and abstract variables in situations where only limited standardization exists• Ability to perform data analysis to find the best source of data based on requirements, relationships between data elements and tables; identification of potential sources of data integrity issues and mitigation of these issues to ensure accurate reporting• Responsible for managing a team of 3+ to perform operational reporting, data warehousing and providing a business intelligence solution

• Act as a liaison for new project releases, gathering requirements and performing business analysis to support the strategies and objectives of the different business channels within the bank• Generate custom reports by working extensively with technical and functional teams• Analyze source data, researching, defining, and validating business requirements• Work closely with business unit management in determining data and reporting needs, and providing guidance in the use of reporting tools.• Design and develop scheduled, ad hoc, and exception reports using Teradata, Passport, Excel, Microsoft Access• Integrate with the IT Business Intelligence (BI) team in the development and validation of reporting throughout the business unit• Conduct continual data validation within database applications to provide assurance of data integrity• Assist business unit departments by providing data analysis, research, and collection as needed• Identify opportunities for automation and efficiencies throughout processes and provide Operations management with recommendations, as part of on-going process improvement• Configure outbound strategies to increase contact center efficiency including managing agent productive and non-productive time, increasing right party contacts while minimizing wrong party contacts.• Work with premiere/elite customer accounts• Defined and created all inbound/outbound services, users, workgroups, and call data definitions• Created custom contact center reporting based on the business requirements• Create and distribute daily custom reporting based on key metrics and indicators for productivity tracking and trend analysis

•Pulled daily and month end data using Toad and Access. Compile, and analyze reports for management to ensure they are correct.•Run reports through SAS and Access and distribute to management on daily basis.•Assist in running day-to-day automated reports using Analyst (Avaya) and Access.•Determine Chase Home Finance’s business needs and build queries for retrieving the data through Toad and Access.•Manage all hardware and software that interfaces or connects to the Mosaix Predictive dialing system•Develop, generate, and distribute daily/weekly/monthly/adhoc reports covering strategy, dialer and agent efficiencies.•Demonstrates technical expertise to create process flows, analyze data, and recommend solutions