Jihad Karam Email & Phone Number

Dubai, Ae

Dubai, Ae

United Arab Emirates

Achievements● Increased sales by 50% in 6 months by converting competitors’ customers through building, maintaining relationships and offering solutions.● Increased engagement on social media platforms by 70% by creating, developing and implementing digital marketing strategies to include paid promotional campaigns, content creations, SEO, Google ads, Instagram reels and Facebook presence.● Introduced YouTube videos to explain better about services in visuals and showcase completed jobs. ● Achieved process enhancement by improving flow of information between company departments leading to faster operations therefore higher effectiveness.● Improved customer satisfaction by improving CRM database leading to meeting deadlines, timely delivery and more accurate after-sales.● Studied and analyzed the Qatari market for market integration.Key Responsibilities● Responsible for the wholesale of textiles, fabrics, wallpaper, carpets, furniture’s, installations, and upholstery Services.● Conducting market research to identify market needs and evaluated customer needs by actively seeking out new sales opportunities through cold calling, networking, and digital marketing.● Developing and implemented pricing strategies for new and existing products to maximize profitability and market share.● Increasing the value of current customers in Dubai, Abu Dhabi, Sharjah and Doha.● Developing and executing digital marketing campaigns across various channels, including social media, email, and website.

Beirut, Lebanon

Achievements● Achieved peak of sales in 2018 by monitoring performance of sales representatives and liaising with potential customers.● Established company departments including Secretary, Accounting, Human Resources, Procurement and Quality Management departments and decided on processes and operations.● Recruited 20 employees, starting from identifying company needs then sourcing, screening, shortlisting, interviewing and hiring candidates.● Implemented the ISO 9001 and acted as internal auditor to ensure compliance with standards.● Increased market share by expanding business in Lebanon and gulf.● Developed new product by implementing CE Making and ensured funding through the USAid.Key Responsibilities● Conducted market research to identify market needs and evaluated customer needs by actively seeking out new sales opportunities through cold calling, networking, and marketing strategies.● Negotiated with suppliers for materials to get the best price versus quality ratio.● Represented the company in multiple exhibitions in the Middle East.● Completed PESTEL and SWOT analysis to enhance existing sales pipeline and develop new business opportunities.● Developed proposals and technical presentations for new business materials to create and nurture business opportunities and partnerships tackling trend and customer needs.● Ensuring the organization’s Quality Management System conforms to customer, internal, ISO 9001, and regulatory/legal requirements with a correct application.● Monitored, measured, and reviewed internal processes especially those relate to quality of the company’s management

Beirut, Lebanon

● Maintained accounts receivables: preparing invoices, posting receipts, credit card transactions, collection calls and letters.● Collected vendor invoices, compared to the estimated costs and prepared for payment accordingly.

Master Of Business Administration - Mba, Marketing

Bachelor Of Business Administration - Bba