Jihan Burns Email & Phone Number

Atlanta Metropolitan Area

Georgia, United States

- Train, cross train and develop, new hires and experienced team members, to achieve strong performance levels.- Balance and implement workloads, in order to ensure service standards and metrics are being met.- Assist in leveraging data and metrics, to build strategies and estimate workloads, for proposed initiatives and business needs.- Serve as a technical and quality subject-matter expert.- Act as technical support for new hires and less experienced team members, share best practices and contacts for request resolution.- Advance consistency across the Team, including Property and Processing Center units.- Participate in development of performance management metrics/goals.- Create a work environment that facilitates teamwork, capitalizing on the strength of the team to deliver excellent service.- Monitor and drive efficiencies in productivity to meet and/or exceed service and productivity goals.- Serve as a liaison to underwriters and internal business partners to address and resolve issues.- Assist in the driving forward of key strategic projects by defining business requirements and engaging team.- Contribute to the achievement of goals, relating to growth, profit, renewal retention, exposure, service and client relationships.- Achieve results quality while demonstrating technical proficiency in delivering business results consistent with business guidelines for workflow, documentation and procedure compliance.- Execute, in spite of, constraints and competing priorities.

Greater New York City Area

- Work with the Facultative Underwriting Team, both Direct and Brokerage, in the Underwriting of Property Coverage.- Process clearances and all transactions, and coordinate renewal process, by reviewing renewal submission for technical completeness and following up with client for additional information.- Analyze account-specific information (including, but not limited to, loss information, statement of values, inspection reports and applications) and utilize rating tool in order to determine pricing.- Book, bind, and issue new line and renewal certificates, mid-term endorsements, year-end adjustments, extensions and cancellations.- Work with additional departments in order to resolve discrepancies and proactively assist with account management and achievement of service goals.

Greater New York City Area

- Support in the underwriting of D&O, EPL, Fiduciary, Crime and K&R Coverage.- Conduct clearances and process all transactions associated with New and Renewal policies.- Proactively assist with account management and communicate with agents/brokers.- Rate renewal policies and determine pricing strategy in conjunction with underwriter.- Coordinate the quotation process and complete quote letter for referral to the underwriter.- Complete and follow up on Manuscript Endorsement Requests.- Provide newline rating, quoting, and issuance support for underwriting initiatives.- Coordinate renewal process, by reviewing submission for technical completeness and analyzing. account-specific information, creating underwriting analysis templates and document templates

Bs In Business Administration, Concentration In Organizational Management

Certification, In Meeting, Conference And Event Management