NPSx sets a new standard in customer experience bringing together the best of Bain’s customer-first thinking, packaged in a simple and accessible way.This is a significant milestone in our journey at Human2outcome, we will leverage world-class CX tools, technologies and training programs developed by Bain. In turn, Bain will benefit from the H2O team’s regional focus and expertise in the GCC and other emerging and developing markets in the Middle East, Africa and Asia.

I spent 10 years working for Euro-Information Telecom (5th mobile network operator in France) and #1 alternative operator with more than 2 million customers (more than 80% were also banking customers of our mother company). On January 2021, Euro Information Telecom was bought by Bouygues Telecom for over 850 Million EUR. I successfully led multiple projects across all our channels (customer care CRM, banking relationship managers CRM and self-service) and had the opportunity to progress across… Show more I spent 10 years working for Euro-Information Telecom (5th mobile network operator in France) and #1 alternative operator with more than 2 million customers (more than 80% were also banking customers of our mother company). On January 2021, Euro Information Telecom was bought by Bouygues Telecom for over 850 Million EUR. I successfully led multiple projects across all our channels (customer care CRM, banking relationship managers CRM and self-service) and had the opportunity to progress across a variety of departments. Show less