Jihee Lim Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

IT Asset management and Security• IT operations in procurement strategies for IT hardware acquisition (Laptop, phone, POS, Cisco video conference) and accounts/licenses • Serve as IT hardware and licenses asset management subject matter expert and optimize usage and cost with various vendors• Setup, configure, and deploy Symantec(SEP), powerpack(DLP), iMon(inventory) for all company acquisition to mange • Provide Annual IT training for all employees (Wizer training and ESET)• Configure Meraki (Cisco) and Aruba for workplace internet and Wifi points and manage access for company acuisitions• Microsoft administration, including SCCM, Active Directory, and related technologies.Help desk• Serve as the first point of contact for customers (internal / external) seeking technical assistance over the phone, email or IT Helpdesk ticket system (ITSM -Zendesk,JIRA,FreshService)• Perform remote trouble shooting through diagnostic techniques and pertinent questions with LogmeIn and Teamviewer• Determine the best solution based on the issue and details provided by customers and walk customer through the problem-solving process• Monitor and ensure proper functioning of IT systems/ applications on both Mac OS and Windows OS (Office 365, Gsuite, Adobe, SAP, and etc)• Prepare IT equipment for new hires (both softwares and hardware) and provide IT trainingPOS• Install software and hardware at client sites and Setup, configure and test hardware and software components• Maintain technical knowledge related to our suite of product lines • Support test planning for any functioning development and conduct UAT testingBusiness Administration• Provide first point of contact with the user service delivery of SAP application support and EDI operations• Utilize Amazon Seller support with employees and warehouse, and provide trouble shoot for any technical incident• Coordinate and setup/launch new brand on Amazon Seller Support and support to mapping to company SAP

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Performe day to day operation activities including assessments, operational checks, installation, management, administration, and resolving the technical issues• Create and manage users (employees and freelancers) accounts of Tendril system (AD, dropbox, slack, gsuite, miro, etc) • Provide technical support to onsite and virtual employees through the internal system and emails while prioritizing technical support level.• Manage various remote desktop softwares such as teradici, parsec, Microsoft remote desktop, teamviewer, etc • Configure domain controllers and AD in Windows 2016 and 2008 server and provide support for Windows 2003, 2008 & 2012 Windows Servers• Configure DHCP, DNS on Win 2002016 and 2008 Server• Install and configure various services like DNS, DHCP, and SSH• Work with VMware infrastructure client in supporting 2003 & 2008• Manages various software licenses(C4d, Redshift, Nuke, Houdini, Autodesk, slack, Visio, Box.com, Dropbox, Office 365 and etc) and Adobe products • Keep track record of devices, systems, printers, and phones (IT asset management)• Configure and Troubleshoot Active Directory, Group Policy Management (GPO)• Monitoring shared folder system and provide right trouble shoot when incident happens• Provide monitoring, first response, escalation for Tendrill Studios’ network infrastructure• Setup and manage VPN (open vpn and IPsec) depending on the employee • Design, implement and maintain VMware infrastructure(VMware vSphere) and manage VMs on HP SAS SAN• Maintain internal network connection including LAN, WAN and troubleshoot TCP/IP • Run and manage Security training for All employees and setup MFA for accounts• Manage and install patches and software packages using Lansweeper • Configure web servers with Site Minder Single Sign on (SSO) and support SSO using Active Directory Federation Services with Multifactor Authentication

Toronto, Ontario, Canada

• Communicated with clients / vendors from all over Canada through phone and email • Analyzed counterparts’ return claims using SAP programs (ERP) • Reviewed vendors’ invoices and processed payments into Pantos’ financial system • Data analysis and reporting to upper management daily, weekly, bi-weekly, and monthly • Helped administrative members to alleviate financial concerns • Inspect vessels, freight, and truck status and manage unsuitable ones

Toronto, Canada Area

Bachelor'S Degree, Computer And Information Systems Security/Information Assurance

Diploma, Computer Systems Technology