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Jihyun Kim Email & Phone Number

Customer Success Specialist at Octus
Location: San Francisco, California, United States 12 work roles 3 schools
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Current company
Role
Customer Success Specialist
Location
San Francisco, California, United States
Company size

Who is Jihyun Kim? Overview

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Quick answer

Jihyun Kim is listed as Customer Success Specialist at Octus, a company with 649 employees, based in San Francisco, California, United States. AeroLeads shows a matched LinkedIn profile for Jihyun Kim.

Jihyun Kim previously worked as User Experience Researcher at Mimente.Com and Product Marketing And Business Development Intern at Sweet Chemistry Skincare. Jihyun Kim holds Bachelor'S Degree, Management Science, Honors - Cum Laude from Claremont Mckenna College.

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Octus

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Profile bio

About Jihyun Kim

I am dedicated to transforming abstract knowledge I've been privileged gained through my education into a more accessible and digestible form. My passion is in designing ethical and responsible solutions to complex challenges, guided by empathy, service, and impact.I recently graduated from Claremont McKenna College with a degree in Science Management, with a concentration on Human-Centered AI. With experience working with 7 startups and rigorous, research-intensive coursework at the intersection of science and management, I have found my niche in marketing and human centered design.I believe in the power of storytelling and excel in team environments where creative thinking is encouraged. My most recent work includes publishing a senior thesis on designing ethical AI to reduce bias in the finance sector.Pronounced g-yuhn :)

Current workplace

Jihyun Kim's current company

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Octus
Octus
Customer Success Specialist
New York, United States
Website
Employees
649
AeroLeads page
12 roles

Jihyun Kim work experience

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Customer Success Specialist

New York, United States

User Experience Researcher

  • Conducted 10+ in-depth user interviews to empathize with users, define pain points and come up with 8 design solutions
  • Developed 8 low-fidelity prototypes and tested designs with 10+ users for user feedback to integrate into ongoing products
  • Communicated the user experience through the design process with wireframes, flow diagrams, storyboards and mockups
Dec 2023 - May 2024

Product Marketing And Business Development Intern

New York, United States

  • Created marketing contents from scratch, documenting a glossary of 200+ ingredients on their functionalities and scientific benefits backed by published research and clinical data
  • Communicated products to potential users by compiling marketing collaterals including chemical informationand ingredient descriptions, breaking down scientific research in simple terms
  • Optimized cost efficiency by restructuring the costing model for all 9 products, reducing estimated COGs by appx.15%
Jun 2023 - Aug 2023

Global Product Marketing & Business Development Intern

Seoul, South Korea

  • Led technical writing by publishing 27 support pages in 7 sections of the product user guide on features of the stock options management software
  • Launched a blog: authored 6 original articles on startup equity, managed UTM parameters and edited existing contents to target the global audience in 11 countries
  • Executed Keyword, Display Ad and Targeted Ad campaigns on Google Ads and LinkedIn Ads for B2B lead generation
Jan 2022 - Apr 2022

Dormitory Affairs Chair

Claremont, California, United States

  • Oversaw and manage all dormitory activities to foster vibrant dormitory communities, chairing the Residential Life Committee consisted of Dormitory Presidents, cooperating Residential Assistants from all 15 residential.
  • Managed the spending of $24K Dormitories fund and $3K Dormitories Chair fund for residential and school-wide activities
  • Devised and implement residential policy initiatives such as eliminating laundry machine fees, stationing free menstrual products as a… Show more
  • Devised and implement residential policy initiatives such as eliminating laundry machine fees, stationing free menstrual products as a liaison for the Deans of Students
  • Represented the student body in decision making processes and serve as an elected voting member of the executive branch of the student government Show less
Mar 2020 - May 2021

Research Assistant

Claremont, California, United States

  • Developed an empirical study on the impact of race on leadership with the Race and Leadership research team
  • Conducted literature reviews to generate a research hypothesis on the impact of bias in academic and corporate settings
  • Organized on-campus surveys to observe and measure the impact of bias to support the research thesis
Sep 2020 - Mar 2021

Data Analyst

Claremont, California, United States

  • Scraped and cleaned economic data from the US Bureau of Labor Statistics and the Federal Reserve using Python & Excel
  • Collaborated on the Coachella Valley Economic Report in a cross-functional team by analyzing economic trends, data-driven storytelling and data visualization
Sep 2020 - Mar 2021

Investor Relations Associate

Seattle, Washington, United States

  • Expanded the investor base by sourcing and qualifying 300 Limited Partner leads from ultra-high net worth individuals, family offices and institutional investors through outreach and messaging
  • Streamlined fundraising campaigns by managing the CRM system comprised of 1,168 active investors and 255 leads
  • Identified prospective investors to drive a 20% growth in leads by conducting market research & studying investor behavior
Jul 2020 - Aug 2020

Product Marketing Intern

San Francisco Bay Area

  • Reviewed and identified Small Business Innovation Research (SBIR) grant applications on distributed ledger technology
  • Managed 30+ partnerships by communicating and translating products, services updates to local blockchain media channels
  • Enhanced product visibility and user engagement by managing social media and publishing company news and articles
Jun 2020 - Aug 2020

Research Intern

Los Angeles Metropolitan Area

  • Conducted research for 2-3 projects weekly on global finance topics ranging from Cobalt supply chain to diversity ETF products
  • Reviewed business strategies aimed to diversify the finance field and improve financial literacy in underrepresented populations
  • Attended workshops and lecture series with professionals across finance, media, and tech
May 2020 - Aug 2020

Product Marketing Intern

  • Developed pitch decks, tear sheets, organizational process maps and business presentation materials for VC investors
  • Devised the application for Small Business Innovation Research (SBIR) Phase I grant, winning an award of $225,000, 6-monthgrant from the National Science Foundation (NSF)
  • Overhauled front-end web development of the company website and revamped the company’s social media
  • Composed clinical notes after sessions employing psychological tests with youth at risk of… Show more
  • Composed clinical notes after sessions employing psychological tests with youth at risk of severe mental health conditions Show less
May 2019 - Aug 2019

Chief Operating Officer

Claremont, California, United States

  • Managed the logistical and operational aspects of the non-profit Corporation, in addition to serving as the Clerk for all open meetings and weekly executive board meetings publishing minutes on the website
  • Engineered and administered the official website of the student government and act as a communication liaison for transparency
  • Constructed the college’s inventory list and managed all of the corporation’s tangible assets stored in the multi-use space
Mar 2019 - Aug 2019
3 education records

Jihyun Kim education

Diplôme Universitaire D'Etudes Françaises Niveau B1

Université Rennes 2

Completed a semester-long, college-level advanced French program

FAQ

Frequently asked questions about Jihyun Kim

Quick answers generated from the profile data available on this page.

What company does Jihyun Kim work for?

Jihyun Kim works for Octus.

What is Jihyun Kim's role at Octus?

Jihyun Kim is listed as Customer Success Specialist at Octus.

Where is Jihyun Kim based?

Jihyun Kim is based in San Francisco, California, United States while working with Octus.

What companies has Jihyun Kim worked for?

Jihyun Kim has worked for Octus, Mimente.Com, Sweet Chemistry Skincare, Quotabook (Yc W21), and Associated Students Of Claremont Mckenna College.

How can I contact Jihyun Kim?

You can use AeroLeads to view verified contact signals for Jihyun Kim at Octus, including work email, phone, and LinkedIn data when available.

What schools did Jihyun Kim attend?

Jihyun Kim holds Bachelor'S Degree, Management Science, Honors - Cum Laude from Claremont Mckenna College.

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