Service Supervisor
CurrentLed a team of 20+ service staff, ensuring top-notch cleanliness and guest satisfaction in line with the hotel’s standards. Managed daily operations, staff schedules, and inventory control, increasing department efficiency by 10%. Collaborated with other departments to ensure smooth operations during peak periods. Team Productivity Enhancement: Implemented new cleaning protocols that increased team efficiency by 20%, reducing room turnover time without compromising on quality. Conducted quality control audits to maintain high standards of service and cleanliness.While continuing my role as Service Supervisor, I pursued my passion for finance and transitioned into the finance department as an intern. Assisted with financial reporting, budgeting, and forecasting, supporting the financial planning and analysis for various hotel departments. Gained experience in accounts payable, accounts receivable, reconciliations, and variance analysis, contributing to data-driven decision-making. Worked closely with the finance team to optimize cost control measures across departments.