Jikku Jacob Mohan Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Redesign critical processes to increase customer value, customer NPS scores, operational quality while reducing operational costs and time to value- Strengthened the Process Excellence Center of Excellence & developed Lean Six Sigma training programs for the entire bank with a NPS score of 80 to strengthen problem solving and process improvement capabilities.

Toronto, Ontario, Canada

- Collaborated with senior leadership of a multi-billion office furniture firm to design and implement an improved Strategic Planning Process using the Hoshin Kanri framework- Trained & coached 40 managers on scientific problem solving and change management.

Boston, Massachusetts, United States

Developed trust-based client relationships and coached 80 leaders from 8 companies on strategy deployment, scientific problem solving, fact-based decision making, rapid learning experiments and change leadership.Led the formation of a partnership for operational improvement with a $1.3 billion industrial conglomerate in Thailand. Analyzed operational data and implemented projects with a 10-person team to increase production output by 136% and reduce working capital by $1.5 million over 6 months.Partnered with the Singapore government over 3 years to improve productivity and operational capability of 21 local companies. Managed the client relationship and program to achieve goals at 18 of 21 companies. Recognized as most impactful, profitable international engagement.Coached clients to design and implement a strategic planning and performance management system to increase organizational alignment improving strategy effectiveness by 40%.Co-created and managed the Lean Product and Process development initiatives at LEI to apply lean principles in product developmentConducted strategy workshops for executives on the strategic planning process

Amherst, Massachusetts

- General Management with interest in Operations, Strategy and Product Management- Won Dean’s ‘Best Consulting Project’ Award- Awarded full Graduate Assistantship- Competent in Financial decision making - Profit & Loss analysis, investment planning & valuation.- Product & Portfolio strategy, Branding, Pricing, Consumer & Industry analysis.- Lean Six Sigma tools - Value stream mapping, Strategy deployment & Just in Time manufacturing.

Boston, United States

Designed lean initiatives for client Community Servings, improving product quality and lead time Recommended new product and channel initiatives for the publishing division to increase revenueDemonstrated proof of concept CRM solution with a cost benefit analysis to improve the sales process.

Bangalore, India

Developed data replication features for the Fusion Middleware ensuring real time data access to aid decision making.Engineered modules of the Provisioning framework to automate software deployment reducing ownership cost and operational risk.Promoted to a senior role with increased responsibilities in planning, execution and control of projects.Collaborated with multidisciplinary teams to facilitate product adoption by evaluating technical features.

Bangalore, India

Analyzed business use cases and designed modules of a risk mitigation software for client JPMorgan.Managed a team of 3 and led the development of asset management software for Lehman Brothers. Presented technology trends and programming best practices contributing to knowledge sharing.

Master Of Business Administration (Mba), General Management

- Competent in Financial decision making - Profit & Loss analysis, investment planning & valuation. - Product & Portfolio strategy.

Bachelor Of Technology, Information Technology

Activities and Societies: Secretary of 117 member IT Student Association

Education record