• Responsible for managing business and financial performance and operations at the country level, reporting to the Managing Director of BELFOR Asia. • Leverage an in-depth understanding of insurance products, legislation, procedures and operations of insurers to plan and drive sustainable business solutions, helping diverse global and local insurers decrease claims losses.• Ensure service is run effectively and efficiently, delivering high-quality output to clients despite tight timelines.• Build and manage relationships with clients at all levels, including key decision makers in insurers, insureds, loss adjusters, brokers, etc., to establish close engagement to drive conversions.• Always act ethically, maintaining the highest personal and professional integrity. Ensure the operation appropriately align with compliance and CSR• Foster an environment that stimulates open communication, creativity, innovation and creates a team spirit that provides innovative solutions to clients. Have a fact-based and practical working style with strong analytical skills and execution.

Risk Management Student Assistant with the University of Wisconsin-Madison in the Division of Business Services with the Office of Risk Management

• Attained 20% growth of premium revenue while keeping the lowest loss ratio as much as 95% among all sales channels• Evaluated and analyzed claims and modified risk models to successfully avoid potential losses of over US$1 million• Established customer-first culture with empathy to effectively manage customer complaints; successfully reduced customer complaint cases by 60% and safeguarded 85% customer retention rate, highest rate among all six channels• Provided clients practical directions on preventing losses to protect personnel and preserve their properties and profits; Helped clients build and improve risk awareness to change from reactive to proactive• Independently developed and implemented training program to communicate company products and processes tonewemployees; built people-oriented department culture and decreased new employee turnover rate by 40%• Joined a cross-functional negotiating team to participate in complex case negotiations, worked closely with every technical department, and effectively persuaded customers to accept loss assessment, reducing $300,000 of losses for insurers• Drove consolidation of cross-department projects, recognizing similar needs and eliminating repetitive work by 17%• Exceled at building collaborative, cross-functional relationships that improved revenue outcomes, enhance customer experience, and drive up annual profit margins.• Self-studied underwriting knowledge and skills, passed in-company qualification exam; shaped a learning organization by inspiring 70% of co-workers to learn related knowledge

• Strengthened the capabilities of a four-person sales team to collaborate with 300 captive agents while identifying effective growth strategies and executing profitable marketing solutions to boost revenue at US$3.1 million, twice the company average• Designed and provided building project insurance for Tencent Marina building, insurance coverage of up to US$650million• Spotted emerging opportunities and captured value by pioneering initiatives to introduce clinical trial insurance

• Streamlined processes and optimized key performance indicators to drive cohesive and strategic operations• Recruited and motivated in-company expert team share technical knowledge, work experience and insights with employees• Earned consistent respect and trust from subordinates by leveraging active listening / participatory management style• Youngest supervisor to head sales management of nine provincial level branches• Standardized processes and disciplines of distribution channels and improved internal controls to unprecedented levels

• Ranked as top new employee• Trained and guided 120 captive agents to generate US$1 million revenue, achieving 130% of corporate objective• Delivered over 50 public presentations to 800 audiences while achieving monthly one-on-one sessions with all subordinates