Jilien Liew Email & Phone Number

• Support the implementation of A.I. large language models via improving the accuracy and quality of deep learning models to achieve excellent performance for vendors
• Generate and manipulate large data sets
• Extensively read, proofread, annotate, label, and rate text to create perfect writing samples to train data models for machine learning
• Contribute to the creation of updated versions of LLMs with marked improvement in language, ethics, natural language processing
• Created copy for websites, blogs, social media platforms, ad campaigns
• Reduce the time to onboard new projects for vendors by performing side projects to expedite implementation process

Toronto, Canada Area

• Maintained and nurture ongoing customer relationships with clients (Enterprise + small and medium-sized)
• Implementation, training, and onboarding processes for SMB client libraries across North America
• Maintained retention rate of 94% and 96% CSAT scores in the 2022 fiscal year
• Develop and maintain client library portfolios on Zendesk and Salesforce
• Troubleshoot and maintain Apache Tomcat web server issues to ensure seamless integration for library catalogs and resources into the Bibliocommons system
• Provided ongoing post-implementation support for our public libraries in their cataloging practices and Integrated Library Systems (ILSs)

Mississauga

• Strategised and engaged in outreach programs for university/college students at campuses to advertise dental services offered by the clinic
• Increased patient enrolment in dental services by 95% via campus outreach programs
• Educated students on the dental benefits included in their tuition fees
• Organised and attended club information sessions hosted by the faculties
• Researched, developed and distributed compelling materials, including reports, newsletters, infographics, videos, and presentations to target audience
• Sourced and recruited new hygienists for clinic

• Head and facilitate employee incentive programs (gamification, free lunches, employee appreciation initiatives, etc)
• In the process of building and implementing a new employee reward and recognition program from ground up (measure Key Performance Indicators [KPI], develop means to incentivize employees to improve/maintain on specific.
• Develop and design communication documents (videos, presentations, posters, newsletters, etc)
• Responsible for inter-office communication (develop creative and informational presentations to appear throughout office screens, craft emails and newsletters to be sent out to employees)
• Frequent liaison with third party software companies to source upgrades that would improve the contact center experience
• Fluent in Salesforce and Guidewire Software systems

Toronto, Ontario, Canada

• Frontline of Sonnet Insurance Company and its growing presence in the digital insurance industry
• Underwent intensive insurance course with the Insurance Institute of Canada to get OTL certified
• Underwent intensive product knowledge and customer service training
• Fluent in Salesforce and Guidewire Software systems
• First Responder in any customer related issues and concerns
• Provide exemplary client care via the company hotline, webchat and email

Ontario, Canada

• Provide frontline customer service to existing and potential customers
• Perform phone line activations, phone upgrades, bill payments, phone repair, and technological assistance
• Provide after-sales support and customer care that align with company’s values
• Promote and sell plans, mobile phones, and accessories to reach a strict sales target goal
• Carry out administrative duties and operational procedures around the store
• Track and maintain product inventory records

Oakville, Ontario, Canada

- Provided excellent customer service to patrons by taking and accurately delivering food orders in a high-paced breakfast and lunch restaurant setting- Collaborated with kitchen staff to ensure timely and accurate order preparation, contributing to a smooth dining experience for customers- Maintained a thorough knowledge of the menu, including specials.

• Part-Time Tutor
• Tutor elementary students in English
• Organize and prepare weekly lessons
• Problem solving and Critical thinking
• Communicate lesson plans and syllabus assistance to parents
• Develop fun activities to aid learning

• Interact with customers
• Operate cash register
• Address customer complaints
• Advertise and promote Club Sobeys Membership Cards
• Promote member deals to customers

University Of Toronto, Mississauga

• Manage Twitter and Facebook pages for the club
• In charge of advertising and promoting club events through social media

Ontario, Canada

• Operate cash register (POS system)
• Address customer complains
• Answer phone calls
• Handle shipping and receiving of products
• Handle opening and closing of cash registers
• Administrative duties

University Of Toronto Mississauga

I held the position of Event Coordinator on the board of executives at the University of Toronto Mississauga UNICEF club. I was responsible for attending club meetings, brainstorming and executing fundraising events with a team of highly active individuals. I assisted with event planning and coordination during fundraising events at school, with the help.

• Assist customers with inquiries and sales
• Promote and sell watches to reach a strict sales target goal
• Administrative duties
• Intensive computer use for store documentation and logs
• Operate cash register
• Perform daily Cycle Count of store products