Jill Burch, Pmp Email & Phone Number

The GapTech New Stores & Hardware Team is on a mission to modernize in-store technology for existing and new stores for Gap, Old Navy, Banana Republic, & Athleta. I work directly with employees within the Gap Inc organization and vendor partners to support various deployments including new stores and construction installation projects. Responsible for.

Facilitated initial efforts to build network team and created processes to meet contract deliverables for a major new client.

Remote

• I provided project leadership for IBM customer technology initiatives and managed contracts up to $15MM following IBM methodology. Customer projects have included:
• Led technical teams across multiple work streams impacting over 200 global sites to support Comm Center migrations, with efforts focused on wireless authentication and DDI. Locations included office complexes.
• Designed and implemented new end to end processes for managing WAN circuit MACD to improve efficiency and status visibility.
• Added enhanced capabilities to 7000 mobile devices in bank environment.
• Led teams installing new phone systems and porting phone numbers for 30K users in State Government locations.
• Defined requirements and managed installation of all IT components required for construction of a new 9 story office building. This included WAN circuits, switches, wireless access points, DAS, telephones, printers.

Remote

• Executed services for 2 - 4 customers simultaneously, complying to company standards and processes, while adhering to project contract and procurement guidelines.
• Upgrades from XP to Windows 7 for nearly 1000 employees in 7 law offices nationwide.
• Managed vendor to upgrade 1500 hard drives for POS registers in 550 stores for national clothing retailer in 4 months.
• Provided project management for new store openings, store projects, and hardware depot services for major entertainment retailer.

Richfield, Minnesota

• Managed teams of both internal resources and external vendors for consolidation and installation of hardware according to company standards.
• WAN Upgrades to Fiber: Project Team Lead for ordering and physical installation of fiber and conversion to Ethernet service in hundreds of retail stores
• Store Network Infrastructure Refresh: Program Manager for projects totaling over $40M, including routers, switches, wireless access points and WAN circuits
• POS Register and PC Upgrades: Deployment Lead for planning replacement of more than 20,000 devices in 1000 stores in 6 months
• Store Network Hardware Upgrade: Manage replacement of $45M in network hardware into 923 stores within 5 months

(Best Buy outsourced role to Accenture during this time)