Jill Beard Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Australia

Melbourne, Australia

Ensure timely generation and maintenance of accurate material and pricing master data, within the SAP database, for Australia and New Zealand, enabling supply chain to function as smoothly as possible. Produce KPI’s for Commercial Operation Department on a monthly basis including Forecast Accuracy, Stock Write Offs, Credits and Returns, DIFOT and others as required to enable informed business decisions to be made and to assist in improvement of business processes.

Noble Park

Glaxo Smithkline Boronia

As a project team member selected from within the local business, used my understanding and expertise around both current business process and the legacy system to apply the globally designed template to our market. Quickly developed a high level of understanding of the Sales and Distribution module in SAP. Clearly communicated local requirements to the global team and, within the allowed guidelines, liaised with the global team to customize the system for our requirements. Used understanding of the data structure in the legacy system to extract, cleanse and enrich data in preparation for loading into SAP. Used business knowledge to determine all business scenarios that required testing, prepared test scripts and executed testing. Assisted in creation of process documentation and training materials. Facilitated training of end users.

Gsk Boronia

Interaction with customers to provide and process information in response to orders, inquiries and requests about our products.Direct requests and issues to the designated resourceResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Initiate and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Prepare customer service summary reports.