Jill B. Email & Phone Number

Chattanooga, Tn, Us

Chattanooga, Tennessee, United States

• Manage member-facing materials creation and update process adhering to contract requirements• Work with subject matter experts to gather required information to create and update member- and provider-facing materials, messaging and website content• Create member-facing messaging strategies for social media, on-hold messages, text and newsletters• Review and update member materials policies and procedures annually to comply with contract requirements• Document member-facing materials and messaging request process, create internal user guide• Work with project team prepping for anticipated release of special population RFP

Chattanooga, Tennessee

Create documentation using Microsoft Word and PowerPoint, Adobe InDesign and Illustrator.Managed entire document process for BlueCare Tennessee’s winning, first-place $40 billion/10 year Medicaid managed care Request for Proposal (RFP) bid response, including: Worked as Lead Technical Writer for over three years as part of the RFP Project Team, with Project Lead and Project Manager, preparing for the RFP release // Managed three technical writers during bid response period, distributing tasks, answering questions, collaborating on documentation // Created and managed document template // Created naming convention for and managed files, including backups // Maintained version integrity for documents // Created and distributed documents for all levels of review // Worked closely with consultants and subject matter experts before and after the bid was released and during the bid response period // Incorporated edits and verified edits completed by other writers // Worked with copy editor // Worked closely with SMEs and graphics team on development of graphics and packaging // Created an RFP question database in Microsoft Access, which included questions collected from various RFPs across the country for our SMEs to respond to ahead of the RFP release

• Responded to RFP for several different states, developing persuasive and compliant content• Worked with business development director and Blue Cross Blue Shield association staff to plan and execute Medicaid conference hosted by BCBST• Conducted research on Medicaid plans nationwide for business development initiativesCompleted and submitted application and won approval for Shared Health as Pennsylvania Certified Review Entity (CRE), developing and/or updating over 40 policies & procedures for utilization review and appeals and modifying utilization management program description to meet CRE requirements

Chattanooga, Tennessee Area

Chattanooga, Tennessee

Technical writer and editor for winning multi-billion dollar bid response. Worked with consultants to develop Microsoft Word template for a 300-plus page document. Responsible for maintaining and updating format, designing layout, and inserting, sizing, and placing graphics. Responsible for version control and backups on various media throughout development cycle. Edited document written by team of experts to create a "single voice" throughout. Functioned as grammar and style SME. Created PDFs of Word documents and PDFs for publication using Adobe X Standard. Edited Visio files and converted them to graphics for use in document. Captured screen images for use as graphics using Snagit.

-Worked with product manager to produce System Administration, Manager, Instructor, and User manuals and Quick Reference Guides for EHR skill-based training platform-Worked with CIO to produce Quick Reference Guide and Services Administration Guide for iPhone app

Rising Fawn, Georgia, United States

Medical billing manager for a busy orthopedic trauma practice in Atlanta, GA.

Chattanooga, Tennessee Area

-Analyzed client needs to present customized training and to tailor use of software in office to meet practice specific requirements.-Worked with Arbor Management and medical office staff to implement medical billing software.-Trained medical office staff and new employees on use of medical billing software.-Wrote user guides; developed classes and designed educational materials.-Supported software users via phone and on-site.-Wrote custom reports and designed custom forms using software tools.-Created and updated office appointment schedules.-Supported medical office staff via phone and on site.

Trenton, Georgia

Managed, operated and grew mailbox rental, office supply, printing, and computer training retail establishment; conducted basic computer training classes and specific applications as requested by customers, including but not limited to Microsoft Windows, Word, Excel, and PowerPoint.

Chattanooga, Tennessee Area

Analyzed client needs to present customized training and to tailor use of software in office to meet practice specific requirements.-Worked with Arbor Management and medical office staff to implement medical billing software.-Trained medical office staff and new employees on use of medical billing software.-Wrote user guides; developed classes and designed educational materials.-Supported software users via phone and on-site.-Wrote custom reports and designed custom forms using software tools.-Created and updated office appointment schedules.-Supported medical office staff via phone and on site.

Greater Atlanta Area

-Working with software engineers, created user guides and technical documentation for various retail point of sale applications and hardware adhering to ISO 9000 guidelines.-Developed software training courses and trained users and technical staff on various retail point of sale applications and hardware on various platforms including Windows and UNIX.-Developed software training course and trained users and technical staff on RFID Electronic Shelf Label (ESL) system for grocery stores.

Greater Atlanta Area

-Trained sales and telemarketing representatives, managers and administrative personnel on the use of sales force automation software throughout the country.-Developed software training courses and sample data for classes.

Greater Atlanta Area

-Trained sales and telemarketing representatives, managers and administrative personnel on the use of sales force automation software throughout the country.

Greater Atlanta Area

-Developed software training course for sales automation software.-Trained sales and technical support representatives, branch managers, and administrative personnel on sales automation software for a Fortune 100 communications company throughout the country.-Converted customer database and configured laptops for sales reps.

Greater Atlanta Area

-Managed staff of 10+ technical support reps for client base of over 1400 doctors.-Educated staff on technical aspects of supporting DOS-based medical billing software, word processing software, and networks.-Managed interface between technical support and product development.-As part of a team, developed and implemented Client Call Tracking System and bug tracking database.-Designed and authored in-house technical support manual.-Installed, taught, and supported vertical-market leader medical billing software in doctors’ offices throughout the country.

Greater Atlanta Area

-Developed software training course for DOS-based restaurant point-of-sale (POS) software; worked with restaurant management and staff to implement restaurant POS software including data development, system customization, and on-site training and hardware installation; supported restaurant POS and back office applications.