Customer-focused professional with a proven track record of experience in the areas of administration and business analysis. Proven history providing business process improvement, data analysis, project coordination, and NPS analysis. Specialize in administrative support for IT. In-depth experience conducting research, performing data analysis, and creating reports to support decision-making and drive business growth. Areas of ExpertiseRequirement Gathering & Analysis | Schedule Management | Project/Program Coordinator | Client Management | Cloud Based Applications | Customer Metrics Focus | Strong Communication & Presentation Skills | Process Improvement | MSFT Office | Data Analysis | Incident and Problem Management | Organizational & Attention to Detail Skills