• Managed 700+ behavioral for professional counselors, marriage and family therapists, social workers, psychologists, and medical doctors across all U.S. states.• Led onboarding of new providers, including cross-licensing in additional states and editing provider profiles for app integration.• Oversaw provider activation, managing therapist availability for intakes based on performance metrics and state-specific demands.• Identified and addressed diversity gaps in the provider… Show more • Managed 700+ behavioral for professional counselors, marriage and family therapists, social workers, psychologists, and medical doctors across all U.S. states.• Led onboarding of new providers, including cross-licensing in additional states and editing provider profiles for app integration.• Oversaw provider activation, managing therapist availability for intakes based on performance metrics and state-specific demands.• Identified and addressed diversity gaps in the provider network, optimizing participant-therapist pairing for better care outcomes.• Provided ongoing licensing support for providers, communicating with state boards, sourcing approved CEU opportunities, and creating a CEU repository by state and license type. Show less

• Facilitated submission and tracking of behavioral health credentialing applications with insurance payers, ensuring timely provider enrollment.• Compiled provider credentialing packets for presentation to the company’s credentialing committee and medical director.• Led credentialing committee meetings to review and approve new providers.• Verified provider qualifications, licenses, and certifications to comply with state and federal regulations.• Managed provider CAQH profiles… Show more • Facilitated submission and tracking of behavioral health credentialing applications with insurance payers, ensuring timely provider enrollment.• Compiled provider credentialing packets for presentation to the company’s credentialing committee and medical director.• Led credentialing committee meetings to review and approve new providers.• Verified provider qualifications, licenses, and certifications to comply with state and federal regulations.• Managed provider CAQH profiles on behalf of providers to ensure up-to-date records.• Maintained accurate credentialing records and documentation, ensuring compliance with payer requirements and industry standards. Show less

• Served as the primary contact for participants, explaining Meru Health’s care model, coordinating intake sessions, and ensuring access to care.• Provided high-touch, compassionate customer service, assisting participants in understanding mental health benefits and navigating cost-sharing.• Managed customer concerns and technical issues related to the treatment app, tracking and identifying trends for improvement.• Supported providers with administrative tasks, including… Show more • Served as the primary contact for participants, explaining Meru Health’s care model, coordinating intake sessions, and ensuring access to care.• Provided high-touch, compassionate customer service, assisting participants in understanding mental health benefits and navigating cost-sharing.• Managed customer concerns and technical issues related to the treatment app, tracking and identifying trends for improvement.• Supported providers with administrative tasks, including rescheduling and billing inquiries, fostering collaborative relationships.• Improved processes by developing efficient workflows, using data to drive decision-making, and supporting cross-functional projects.• Maintained Zendesk ticket queues and handled financial eligibility queries. Show less

• Served as the first therapeutic point of contact, building positive rapport with patients and their families to ensure a supportive and compassionate experience.• Conducted intake assessments, gathering detailed medical, psychiatric, and family history to assist physicians in diagnosing and treating patients.• Performed mental status exams and scored checklists, compiling comprehensive reports for the medical team.• Tailored patient interviews and follow-up coaching sessions to… Show more • Served as the first therapeutic point of contact, building positive rapport with patients and their families to ensure a supportive and compassionate experience.• Conducted intake assessments, gathering detailed medical, psychiatric, and family history to assist physicians in diagnosing and treating patients.• Performed mental status exams and scored checklists, compiling comprehensive reports for the medical team.• Tailored patient interviews and follow-up coaching sessions to address individual symptoms and treatment recommendations.• Reviewed treatment plans with patients, providing ongoing support and addressing any questions or concerns. Show less

* Designed luxury swimwear collections, focusing on high-end fabrics, unique patterns, and fashion-forward designs tailored to target market preferences.* Managed end-to-end business operations, including product development, sourcing materials, vendor relations, and quality control.* Developed lookbooks and served as the creative director for photoshoots, overseeing styling, concept development, and artistic direction to ensure brand consistency and visual appeal.* Led branding… Show more * Designed luxury swimwear collections, focusing on high-end fabrics, unique patterns, and fashion-forward designs tailored to target market preferences.* Managed end-to-end business operations, including product development, sourcing materials, vendor relations, and quality control.* Developed lookbooks and served as the creative director for photoshoots, overseeing styling, concept development, and artistic direction to ensure brand consistency and visual appeal.* Led branding, marketing, and public relations initiatives, overseeing the creation of digital and print campaigns, social media strategy, and collaborations with influencers.* Directed e-commerce and retail strategies, including inventory management, pricing, and fulfillment processes to drive sales and increase brand visibility.* Oversaw customer relations, ensuring high satisfaction through excellent customer service and personalized attention to client needs.* Handled financial aspects, including budgeting, forecasting, and profitability analysis to maintain sustainable growth. Show less